Following the business interruption insurance backlash surrounding the FCA’s test case, the ABI’s director general believes the sector’s recent focus on diversity, inclusion and mental health can help mitigate insurers’ reputational damage
For one reason or another, 2020 has been a challenging year for insurers, most notably with the FCA’s test case around the interpretation of business interruption (BI) policy wordings for Covid-19-related claims.
However, the ABI’s director general Huw Evans believes that the association’s recent work around diversity, inclusion and mental health “does tell a different story here about our sector” and that “there’s loads we can do which will improve our reputation, build levels of public trust and we should absolutely work together as a sector to do it”.
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