Claims – Page 563
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Features
Courtesy is not enough
Motor insurers have the opportunity to retain customers who have had accidents by ensuring their claims run smoothly, but the question of courtesy cars could be the decider. Claire Rowland reports
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News Analysis
The watchdog barks
Katy Dowell says the industry is scrambling to sort out referral fees and adjust their business models to accommodate compliance issues, but will claimants get a fair deal?
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Features
Clamping down, quietly
Claims management regulation seems to be getting off to a shaky start as tight deadlines and scarce resources hinder progress, but regulator Mark Boleat tells Katy Dowell he will get the job done
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News
Insurecom launches compliance solutions
Series of technology packages will help brokers control client money accounts
