Claims – Page 642
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Archive
A volunteer for change
He's Mr Claims by choice. Royal & SunAlliance's Steve Broughton tells Christine Seib why claims are so important to him
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Market on Speed
Plans to unite Lloyd's and the Company Market may speed up the claims process. Yvette Essen reports on the London Market Principles
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Panel politics
Insurers are drastically changing the way they select loss adjusters and cost is just one of the criteria they are using. Bill Lumley reports
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Law And Disorder
Reinsurance claims can be difficult, as two recent disputes show. Fred Isherwood and Chris Davis discuss the legal complexities
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Cost of complaint
While consumer watchdogs welcome the advent of the Financial Ombudsman Service, many insurers fear soaring compliance costs. Brian Hanney reports
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Costly Ratios
Insurers, worried about the rising cost of claims, are implementing a management strategy to stem losses.
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Carry on claiming
Insurers hear some incredible stories from claimants. Read `em and weep (with laughter)
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Global warning
British weather is going to get worse. John Jackson reports on the dangers insurers and property owners face
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Sleuthing for the truth
There is a new weapon in the fight against fraud - cognitive interviewing. Bill Jackson explains
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Maintain the chain
The repair and replacement service is a vital link in efficient and cost-effective claims servicing, but the customer has to be at the centre. Dermott White reports
