Coronavirus: Skincare salon misled by insurer over rejected BI claim

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MS Amlin took two months to respond to NuYu London’s claim, despite initially informing the business’s broker that the BI policy would pay out

Business owner Samantha Larkin speaks to Insurance Times about her rejected business interruption claim, detailing the policy wording that, in her opinion, should have paid out and what the implications will be for her salon. Her broker, Hamilton Fraser, further rails at the poor quality of service insurers are providing at this time, taking months to respond to submitted claims - this will most likely lead to partnership reviews post-coronavirus. 

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