Analysis

Insurers must revisit unclear policy wordings to ‘rebuild bridges with customers’

By Trevor Hemsley 2021-03-11T12:32:00

repair bridges

The FCA’s test case action brought ambiguous business interruption policy wordings to the fore, however the final judgment will very likely have ramifications across numerous lines of business. Insurance Times takes a closer look at the impact on insurers and brokers

Clarity within policy wordings should not just be regarded as a BI issue. It has proved a PR disaster for the insurance industry as a whole, fuelling the notion that greedy insurers are trying to wriggle out of paying valid claims – this has significant implications for policy wordings in all areas of commercial and personal lines. Trevor Hemsley finds out more.

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