Onus is on insurance industry to improve transparency and reduce expectation gap - CII

transparency, window cleaning

Expert panel says there are clear business benefits in ‘taking this bull by the horns’

The onus is on the insurance industry to improve transparency around product design and policy documentation in order to reduce the expectation gap between what policyholders believe their insurance covers and what insurers actually provide.

This was the key topic of conversation at a webinar hosted by the Chartered Insurance Institute (CII) on 20 January, titled ‘Transparency and Insurance: What can be done to close the expectation gap?’.

Read more…

You need to register to continue reading the rest of this article and more for free.
(If you’re already registered, please sign in here.)

REGISTER NOW FOR FREE

We’re glad you’ve chosen Insurance Times as your source for industry news and hope you’ve been enjoying reading articles from our award-winning team of journalists.

Gain access to more of our exclusive, breaking stories, interviews and news analysis as it happens. Registering is quick, easy, free, and will also have the additional benefits:

  • Uncover Secrets: Dive deep with exclusive annual reports, fueled by expert insights.
  • News That Matters: Award-winning coverage & analysis, delivered to your inbox.
  • Stay Ahead, Your Way: Daily or weekly - choose your news rhythm.
  • Own Your Learning: Curate your knowledge with a personalized library.

Stay on top of the insurance game with our subscription! Get unlimited access to over 80,000 articles, in-depth analysis, exclusive reports by industry experts, and our Five-Star rating system to compare companies and find the best fit for your business needs - view subscription options.