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Almost a third of Brits ‘not very comfortable’ with AI claim decisions – GlobalData

By 2024-10-03T11:00:00

robot sorting claims

’The findings show that enough consumers are already open to interacting with AI to make it worthwhile to invest in,’ says senior insurance analyst

Nearly a third (29%) of UK respondents said they were “not very comfortable” with an artificial intelligence (AI) tool determining the outcome of a claim they had made, according to new research from data analytics and consulting company GlobalData.

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