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Broker claims service battle still to be won – Gracechurch

By Jon Guy 2023-02-14T13:16:00

customer service

Insurers need to invest in their claims operations if they want to keep pace with the demands of their clients, says managing director

UK insurers have “stabilised” their claims services in the wake of the Covid-19 pandemic, but levels of service are still struggling to meet rising customer expectations.

Independent insurance research consultancy Gracechurch has released the results of its ninth annual UK Claims Monitor report, which saw its service quality marque (SQM) awarded to three UK regional market insurers for 2023.

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