Insurance Times rounds up the biggest stories of this week 

Here are the biggest stories from Insurance Times this week.

Starting off the week, junior reporter Chantal Kapani sat down with loss adjustor and claims management firm Sedgwick to discuss how it has been using artificial intelligence.

AI can support ‘seamless claims’ but there’s ’no substitute for human skills’ – Sedgwick

Then, technology editor Clare Ruel spoke with Shift Technology to discuss how large language models are being used in the industry.

LLM opportunities in insurance far outweigh risks – Shift Technology

Later in the week, deputy news editor James Cowen spoke to JMG Group chief executive Nick Houghton about the importance of customer service as the industry becomes more digitised.

Brokers ‘appalled’ by how long it can take to get hold of insurers

The following day, acting editor Yiannis Kotoulas spoke to Clear Group executive chairman Howard Lickens about the firm’s defined philosophy behind its M&A strategy.

Clear Group ‘deliberately fussy’ about M&A targets – Howard Lickens

And rounding off the week, Kapani spoke to Lloyd’s of London head of culture Mark Lomas about how the marketplace has a ”willingness to improve and modernise”.

Lloyd’s of London has ‘willingness to improve and modernise’ as it unveils portraits of D&I role models