High Five: Catch up on the biggest stories this week

Here are the biggest stories from Insurance Times this week.

Starting off the week, reporter Isobel Rafferty discusses the current opportunities for UKGI firms, despite the insurance industry operating in a world that is ”sadly becoming a more dangerous and unstable place”.

The current opportunities for UKGI firms – ready for action?

Then, technology editor Clare Ruel sat down with Earnix chief executive Robin Gilthorpe to discuss why a key focus area for the insurtech in the coming year will be the UK market.

Robin Gilthorpe: Helping the insurance industry achieve ’the name it deserves’

Later in the week, junior reporter Chantal Kapani spoke to James Nicholson, chief claims officer at Zurich, about his journey in the insurance industry.

James Nicholson: From graduate scheme to Zurich’s chief of claims

And following this, acting editor Yiannis Kotoulas discussed how Aviva is targeting a ‘market-leading’ position in the high net worth sector.

Ann Owen: How Aviva is targeting a ‘market-leading’ position in the HNW sector

Rounding off the week, deputy news editor James Cowen spoke to industry experts about the complexity of claims and the innovations needed to improve the experience for consumers.

In Focus: Insurer complaints are rising – so what is being done to improve claims service?