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Lloyd’s commercial lines customer experience is like a ‘pig going through a python’

By 2022-09-16T11:01:00

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Speaking at CFC’s UK Summit last week, Lloyd’s chairman explains the importance of meeting customer needs digitally

Is improved digitalisation in commercial, wholesale and reinsurance lines needed?

According to Lloyd’s of London’s chairman Bruce Carnegie-Brown, the London marketplace has created “a challenge” for its customers who are attempting to navigate the “clunkiness of analogue processes” in these fields.

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