Open GI appoints new director of customer success

Open GI has appointed Danielle Blackmore as its new director of customer success, effective immediately.

The newly-created role will see Blackmore take responsibility for looking after clients, ensuring they get the most from their Open GI propositions.

Blackmore will split her time between Open GI’s Worcester and Winchester offices.

She will report to chief sales officer Neil Hart and manage a team of customer success managers and solutions managers.

Blackmore said: “Open GI has a long history of caring about its clients and working with them to be open and flexible.

”I’m thrilled to join the talented team as we support our customers to get the most out of our systems and solutions.

”It is clear Open GI puts customers at the front and centre of what they do. Having the chance to shape the customer success approach aligned to my career goals was a challenge I couldn’t wait to embrace.”

Experience

Most recently, she was global specialty pre sales lead at DXC.

She has also held positions at Accenture, RMS (now part of Moody’s), Microsoft, where she was customer success lead, and began her career as a technical business analyst at Acturis in 2008.

Simon Badley, Open GI chief executive, said: “We are delighted to welcome Blackmore to the team.

”With her extensive experience at leading technology firms, including Microsoft, she brings a fresh perspective and a wealth of expertise to Open GI.

“Her energy, authenticity and tenacity, combined with her passion for developing people and driving customer excellence, will make a lasting impact on our business.”