Policy Expert posts strong results ‘despite a challenging insurance market’

General insurer Policy Expert has reported a 6.5% yearly growth in its gross written premium (GWP), up by nearly £30m from 2024 to a total of £485m across 2025.

The figures come from the firm’s latest financial results – released 26 March 2026 and covering the full year to 31 December 2025 – which also showed that the firm’s ebitda climbed 13.2% to £62.4m year-on-year.

Policy Expert said that much of the growth came from an expansion of its customer base, with “active policies across home, motor and pet lines growing 5.2% to more than 1.6 million”.

The bulk of GWP, however, came from the firm’s home insurance book, which generated some £350m of earnings across 1.4 million customers over the period.

Policy Expert lauded the results, saying they came “despite a challenging insurance market, with pricing conditions softening during 2025 following a period of significant rate increases” and that it had “maintained pricing discipline while continuing to grow its customer base and invest in its capabilities”.

Market evolution

Steve Hardy, chief executive at Policy Expert, said: “This has been another important period of progress for Policy Expert. We have continued to grow our customer base, underpinned by a focus on outstanding customer service.

“This includes our ongoing commitment to our owned building firm and in-house contractor networks, a unique approach which helps reduce cost and repair times for policyholders.”

He continued: “At the same time, as the insurance market evolves and climate volatility becomes the new norm, we have invested in technology and operations to better respond to these challenges and strengthen the resilience of our business.

“With a strong platform in place and a clear strategy for the years ahead, we remain focused on delivering sustainable growth.”