‘The combination of strong performance and customer satisfaction puts us in a fantastic position to realise our goal of doubling the size of the business within the next three to five years,’ says chief executive

Policy Expert has revealed that it grew its profits before tax by over 500% in its 2025 fiscal year.

In a trading update published today (25 June 2025), the personal lines insurer revealed that profits before tax grow from £4.9m in 2024 to £30.1m in 2025.

The results, which cover the year ending 31 March 2025, also revealed that total revenue climbed to £218.4m, up 36% from £160.9m the previous year.

The uptick came amid a growth in customers, with Policy Expert reporting that an 8% increase in its user base had seen it reach 1.6 million customers for the first time.

The results follow a new strategic partnership with Cinven – which acquired a 50% stake in the business in 2024 – and strong performance of its motor product, growth in its home insurance portfolio and the launch of a new pet insurance product.

‘Strong performance’

Steve Hardy, chief executive at Policy Expert, said: “Our success is built on delivering outstanding service to our 1.6 million customers and we’re proud that 97% of our customers say they would recommend Policy Expert to friends and family.

”Despite ongoing economic pressures and market specific challenges such as stubborn claims inflation and disruptions to global supply chains, we’ve maintained discipline while delivering service and remain one of the fastest growing home insurance providers in the UK.

“The combination of strong performance and customer satisfaction puts us in a fantastic position to realise our goal of doubling the size of the business within the next three to five years and we’re confident that our 1,000 employees in the UK are the experts who’ll help us deliver this.”

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.