‘I am delighted that Rob has decided to stay at Marsh,’ says president

Broker Marsh has announced that Rob Powell will not be moving to Willis Towers Watson (WTW).

Back in October 2023, it was announced that Powell would leave his role as global chief claims officer at Marsh to take up the same role at WTW.

However, in a statement released today (16 January 2024), Marsh said that he had decided to stay put at the broker.

“I am delighted that Rob has decided to stay at Marsh,” Pat Donnelly, president of Marsh Specialty and global placement, said.

“Marsh’s global claims advocacy team is widely regarded as one of the most highly skilled and respected in the insurance industry, with an unrelenting focus on securing a swift and equitable resolution for our clients.”


Powell joined Marsh in November 2014 as managing director of international advocacy before being promoted to claims advocacy international leader.

He took up the role of global chief claims officer in January 2020.

The position, which is based in London, sees Powell lead Marsh’s team of several hundred claims advocates.

He is also responsible for driving innovation in the claims resolution process, which includes the development of data-led and analytic solutions and the adoption of new technologies, such as artificial intelligence.

“How insurance supports clients in the event of a claim is often the standard on which our industry is judged,” Powell said.

“It is also a fundamental tenet on which Marsh has built its truly market-leading global claims proposition.

”I look forward to working with Pat and the team and, in particular, focusing on the deployment of new solutions that enhance our clients’ claims experience.”