Claims – Page 71
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NewsSports broker accused of denying group of Football League clubs business interruption payouts
The clubs allege that they have lost millions of pounds as fans have been kept off football grounds since June last year
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IT InterviewMarkel UK crowned three-time champion in five-star commercial lines report
Markel UK has received a five-star rating from brokers for three years running in Insurance Times’s Five Star Rating Report: Commercial Lines. The insurer shares the secrets of its success and explains why the pandemic was a key opportunity
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NewsMotor insurance payouts fell by 6% in 2020 due to lockdown impact
But personal injury claim payouts rose to an average of £12,000 last year
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IT InterviewNew entrants to HNW market set to cause ‘disruption’ – Criterion
Although startups within the high net worth market may showcase greater digital capabilities than current incumbents, Criterion’s operations director emphasises that service is still king when it comes to this genre of customer
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NewsLloyd’s of London to consult on Blueprint Two’s core data record
The new iteration is a major “milestone” for Lloyd’s, but it will continue to explore opportunities to improve placement, claims and settlement journeys
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FeaturesInsurers must revisit unclear policy wordings to ‘rebuild bridges with customers’
The FCA’s test case action brought ambiguous business interruption policy wordings to the fore, however the final judgment will very likely have ramifications across numerous lines of business. Insurance Times takes a closer look at the impact on insurers and brokers
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NewsInsurtech UK recommends broadening entrepreneurs’ relief scope following Spring Budget announcement
The trade body for insurtechs has put forward a series of recommendations for research and development tax credits, as investment is vital to insurtechs. However, others believe the non-movement of this tax will benefit brokers
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NewsCovid-19 pandemic sees opportunistic fraud increase
At Insurance Time’s first Fraud Charter roundtable of the year, held virtually, delegates pointed out that opportunistic fraud has risen, for example via scams such as door knocking
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FeaturesBriefing: Will CMCs morph to adopt motor focus post-whiplash reforms?
This month’s Fraud Charter virtual roundtable unpicked how claims management companies could evolve following the implementation of the first part of the whiplash reforms in May – it appears there is still fertile ground here for the FCA to tend
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News AnalysisFlood deal spotlights the need for a proactive approach
Swiss Re’s latest flood partnership gives visibility to the fact that data is becoming increasingly vital in the proactive management of flood risks
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NewsDirect Insurance Group reveals multimillion pound IT investment
The group’s chief executive says digital transformation is a key strategic goal
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News Analysis‘Broken’ insurance industry must find fire insurance solution following Grenfell
Brokers attempt to pick up the pieces as insurers shun high-rise block exposures, however broker trade body believes it would be ‘disappointing’ if the industry failed to find a workable solution for a risk the sector has been insuring for centuries
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NewsHybrid working model is a ‘huge opportunity’ post-pandemic – Direct Line Group’s Penny James
Direct Line Group’s chief executive says she is proud of her staff managing the stresses of lockdown while serving customers throughout the pandemic
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NewsAverage home insurance premiums drop 1.2% despite accidental claims uptick
But London remains the most expensive region for home insurance
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NewsDirect Line Group gunning to be the ‘insurance company of the future’
In a live video stream this morning with journalists, Direct Line Group’s chief executive Penny James said the insurer hopes to support customers across their entire insurance lifecycle via a fully digital ecosystem
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FeaturesOpinion: Test case opens industry’s eyes to depth of expectation gap
Editor Katie Scott believes the momentum around getting to grips with the expectation gap has escalated following the FCA’s test case result - insurance leaders are now preparing to tackle this head on for 2021
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News‘There’s no point looking backwards’ at industry’s BI woes says economic secretary
The economic secretary to the Treasury told online delegates that the insurance industry ‘will play a very significant role’ as the UK emerges from the coronavirus lockdown, but that it has to look to the future rather than mull on past grievances
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NewsDirect Line Group sees dip in year-end financials for 2020
The firm’s chief executive adds that DLG has ambitions to be ‘a tech and data driven insurance company’
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NewsPaying cyber ransom threats is to ensure customer survival says expert panel
Although a ‘contentious area’, industry leaders said cyber insurers that pay customers’ ransom payments are simply aiming to make ‘sure our customers survive after a particularly unpleasant incident’
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FeaturesBriefing: Will cyber insurance be the casualty of the next ‘black swan’ event?
The issues surrounding business interruption cover linked to pandemic-caused claims hit insurers and hit them hard. It’s only natural, therefore, to want to look ahead to other products that may follow the same trajectory if another black swan event arises - and cyber insurance has “certain parallels” according to the ...
