Brokers investing in technology set to continue as ‘face-to-face broking not fundamentally necessary’

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Technology has been vital during the Covid-19 pandemic as the insurance industry embraced remote working, but will broker investment in technology continue?

Brokers investing in technology firms is a trend that started long before the Covid-19 pandemic, although the sector’s reliance on technology has been accelerated due to ongoing lockdowns and the need for remote working.

While some industry voices believe that investing in technology might cause brokers to disappear, others believe that technological innovation will only enhance a broker’s offering.

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