Wrapping up the festive period, technology editor Clare Ruel takes a jolly look back at 2023 and what she hopes for the year ahead

For the festive period, Insurance Times turns to its own reporters for some personal reflections on 2023 and what they hope to find under the tree for 2024.  

What stood out as your highlight in the insurance industry for 2023?

Clare Ruel

Clare Ruel 

It was a big year, can I have five? Hosting a round table on artificial intelligence (AI) in June 2023 for Future Processing, winning Biba’s Best Thought Leadership Award, being highly commended for TechTalk in the WTW awards, the Digital Adoption report 2023 and the inaugural Insurtech 50 being launched at Biba’s conference in May 2023. 

What is your Christmas message for your insurance colleagues?

As uttered previously by Insurance Times advent calendar participants, I reiterate that AI is not just for Christmas – but neither is insurtech in my books. 

Both are here to stay. Firms will also need an AI insurance policy in place at some point and this could open up a whole set of new products. 

More brokers may adopt the cloud next year, which can also help with better connections for insurtechs across the UK and US.

What do you hope to find under the industry’s Christmas tree for 2024?

Next year, I would like for all insurtechs and startup brokers to have easier access to funding, be able to get licenses and for reinsurance rates to not be so high or spook investors, as what is life if there is no insurtech?

I would also like to see firms collaborating on how to regulate AI as it is becoming more and more common in various parts of the industry compared to July 2018 when I joined Insurance Times.  

I am also eagerly awaiting to meet the half human, half bot broker that there has been some chatter in the market about. 

Will it be more like humanoid Sophia or Kime?