Interviews

Liz Latter: Qlaims’ mission to bring concierge claims management to the mainstream

By 2024-08-27T07:00:00

Liz Latter UPDATED

’To be able to give clients support at that moment in time when they most need us is just the right thing to do,’ says chief executive

Back when the Consumer Duty came into effect in July 2023, the FCA sent a letter to firms explaining that the experience of making a claim “will generally be when the product’s value and service are put to the test”. 

But one year on from the launch of this new landmark piece of regulation, statistics show that complaints are on the rise.

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Explore more claims-related content here or discover other interview stories here

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