Insurance Times rounds up the top five stories making headlines across the market from 10 November to 14 November 2025
Gallagher kicked off the week with a significant shake-up of its UK retail division, unveiling a refreshed operating structure and a series of senior appointments. The broker said the changes would strengthen its client proposition and bring clearer alignment across its UK operations.
The restructure marks another step in Gallagher’s ongoing integration with AssuredPartners, as it continues to expand its footprint across commercial and retail segments.
Meanwhile, a Lloyd’s broker attracted reader attention after appointing a former Price Forbes director to reinforce its senior broking team.
The firm stated that the hire would support its growth ambitions and enhance its ability to service international risks.
Jensten also returned to the headlines as it announced its first acquisition since completing its investment deal with Bain Capital. The business has purchased a family-owned broker.
The transaction signals Jensten’s intent to accelerate its buy-and-build strategy under new ownership, with leadership pointing to a strong M&A pipeline.
After that, consumer group Which? generated considerable discussion after publishing data on claims acceptance rates across several insurers. The report identified those with comparatively low acceptance levels, prompting debate on transparency and customer experience.
Insurers responding to the findings highlighted the importance of context, product mix and case complexity.
Rounding out the week’s top stories, a Howden-owned MGA secured a new capacity arrangement with Zurich.
The deal provides fresh backing for the MGA’s specialist portfolio.
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