’We can broaden our reach to help protect every insurer and their customers,’ says head of intelligence 

The Insurance Fraud Bureau (Ifb) can become “bigger and better than ever before” after unveiling plans to enhance innovations and keep pace with external change. 

That is according to the Ifb’s head of intelligence, investigations and data services Jon Radford, who outlined his plans for the bureau’s new strategy for 2023-2025 last week (31 March 2023).

Known as Forward Together, the Ifb’s three year roadmap, which was unveiled in December 2022, includes updating technology to enhance efficiency and member experience, improving data quality and reviewing its membership model.

Radford said that as economic crime “becomes increasingly complex and digested”, evolving services to keep pace with change was “vital”.

“Ifb is at the heart of the UK’s fight against insurance fraud, protecting countless businesses and members of the public from the devastation of fraud each day,” he said.

“In collaboration with the industry, we can make Ifb bigger and better than ever before.”

‘More insurer focused’

Prior to his role with the Ifb, Radford previously headed up the fraud claims team at Qbe Europe and led counter-fraud teams across global territories for commercial and personal lines.

He said the Ifb’s new strategy can help the bureau broaden its reach and realise “its full potential”.

“I believe by being more insurer focused and diversifying our services to a wider sector, spanning commercial and personal lines, we can broaden our reach to help protect every insurer and their customers.

“Forward Together is a golden opportunity for our members to help Ifb realise its full potential.

”I’m excited to be collaborating side-by-side with industry partners in delivering our shared vision.”