All Insurance Times articles in On-Line Archive – Page 430
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CII conference news: Vast majority believe qualifications should be mandatory
Almost 60% of attendees at the CII conference believe the FSA should make qualifications mandatory. An audience poll found that 57% believe the FSA should set mandatory qualifications, while 40% of the audience disagreed.CII director general Sandy Scott was among those against mandatory qualifications. Scott said that in its discussions ...
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CII conference news: More qualified staff will build confidence in the industry
More highly qualified staff are required to build sustained confidence in the UK insurance market, according to delegates at the CII conference. In an audience poll, 45% of those questioned said more highly qualified staff was the answer to building confidence in the industry. In an industry poll, poor service, ...
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CII conference news: De Castries urges insurers to focus on customer
AXA chief executive Henri de Castries urged the insurance industry to improve service and cut expenses if it was to meet the challenges of the future.Speaking at the CII conference in Birmingham, de Castries said the tough economic conditions experienced by the industry over the past ten years would make ...
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CII conference news: FSA slams use of implied terms
The FSA has criticised the use of implied terms in policy documentation.Speaking at the CII conference, FSA director of high street firms Sarah Wilson said that senior management must make “urgent” changes to its documents. “At present there is an inappropriate reliance on unwritten terms. The industry needs to show ...
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CII conference news: Service comes at a cost
Insurers are sacrificing good service for cost savings, according to speakers at the CII conference. Groupama chairman and chief executive Pierre Lefèvre said the industry frequently puts cost savings ahead of customer expectations or service. Lefèvre said: “All the recent focus has been on cost savings and not on customer ...
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CII conference news: Posner: Offshoring is de-skilling the industry
Howard Posner, the chief executive of Halifax General Insurance, branded the argument that offshoring increases the level of skill in the industry as “nonsense and lies”.But, speaking at the CII conference, AXA commercial distribution director Mark Cliff said that offshoring was not de-skilling. “The calibre of individuals is very high ...
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Cooper Gay opens new treaty division
Reinsurance broker Cooper Gay Group has created a North American treaty division and...
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CII conference news: Industry has appalling image says Lloyd's director
The insurance industry has an appalling image, Lloyd's director of...
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CII conference news: Industry unprepared for terrorist attack, says AXA
The insurance industry is unprepared for a terrorist attack, AXA warned today.AXA claims director David Williams said he had doubts about the industry's ability to respond to "disruptive events".Williams said: "I have doubts about how prepared we are as an industry. If you look in detail, there are not necessarily ...
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CII conference news: Commercial lines is the future of broking
The future for broking lies in the commercial lines market, with personal lines moving to the direct channel, said Broker Network chief executive Grant Ellis.Speaking at the CII conference in Birmingham, Ellis said the idea of “stack it high and sell it cheap” personal lines insurance did not have a ...
