Broker Analysis

Lucy Luckett

News Analysis

Briefing: Fewer FOS complaints begins with better claims decisions

2026-08-26T08:00:00+01:00By

The Financial Ombudsman Service has an important role to play in dispute resolution, but the ultimate aim of the insurance sector should be to clearly communicate with customers and stop complaints reaching that stage

snail

Analysis

The Big Question: Why has UK broker M&A slowed – and what can UKGI expect next from acquisition activity?

2026-08-24T07:00:00+01:00By

With intermediary M&A deal volumes hitting multi-year lows, what is holding back dealmaking across the UK general insurance market (UKGI) – and what could potentially spur the next wave of acquisition activity?

Andy Burnham_mayor Manchester_Biba 2022

News Analysis

In Focus: Can Burnham’s devolution plan solve insurance’s talent problem?

2026-08-21T07:00:00+01:00By

’For maximum impact we need to raise the profile of our sector nationally, but having a stronger voice locally would certainly give firms more opportunities,’ says head of people proposition

Mike Dalby index

News Analysis

Briefing: Insurance sector offers trust and opportunity as students face results day

2026-08-20T08:00:00+01:00By

Mike Dalby, chief executive at Howden’s consumer division, suggests that those receiving their results should look to insurance as a fulfilling career

Kelly Madeley, Ki

News Analysis

Kelly Madeley: Industry must ‘make insurance exciting’ to attract talent

2026-08-20T07:00:00+01:00By

Ki’s chief people officer Kelly Madeley believes the insurance industry needs to widen its talent pool, embrace different career paths and work collectively to show young people that insurance can be a career where they make a difference

James York

News Analysis

Briefing: Robotic repairs and drone delivery – the future of insurance is hardware

2026-08-19T08:00:00+01:00By

From humanoid surveyors to autonomous repair fleets, James York says emerging robotics technology could transform how insurers manage, mitigate and respond to risk

Talent

News Analysis

In Focus: Talent attraction versus job opportunities – Where is the biggest people pinch point?

2026-08-17T07:00:00+01:00By

While outreach programmes and work experience initiatives are helping to showcase the breadth of insurance careers available, figures show that hiring rates have fallen. So, what is the biggest issue here – attracting young talent or creating enough opportunities for them once they are interested?

Toby Clegg

News Analysis

Briefing: Spreadsheet Eeyores versus Tigger-ish storytellers

2026-08-13T08:00:00+01:00By

Insurance has been both beset and modernised by the rise of the spreadsheet, but Toby Clegg argues that the quantitative purists have lost sight of qualitative truths in their pursuit of uncompromising accuracy

Lee Anderson, SRG

News Analysis

Briefing: AI will not replace specialist brokers – but it will define the exceptional ones

2026-08-12T09:00:00+01:00By

Lee Anderson, group deputy chief executive at SRG, pinpoints the real differentiator of artificial intelligence use for brokers

etrading report 2026

News Analysis

ETrading enters ‘next phase’ as brokers demand speed and flexibility

2026-08-12T07:00:00+01:00By

Insurance Times’ latest eTrading research revealed how brokers are changing the way they trade digitally, with speed, flexibility and access to more complex risks emerging as key priorities

senior talent

News Analysis

Insurance sector needs to show that it is ‘never too late’ for a second career

2026-08-11T07:00:00+01:00By

‘There’s simply too much knowledge walking out of the door for us not to find better ways to keep it within the profession,’ says broker owner

warehouse delivery drone

News Analysis

Drones set to deliver net risk benefits – but sky-high human error claims costs must be mitigated

2026-08-10T07:00:00+01:00By

Although research demonstrates that drone usage can reduce a business’ net risk profile overall, risk professionals must think strategically about combating pilot errors as ‘the human in that chain is the weak link’ contributing to claims costs

More Broker Analysis