Mike Dalby, chief executive at Howden’s consumer and local commercial division, discusses why serving insurance customers is a privilege in his inaugural column
Specialty insurance and specialist knowledge should not be tarred with the same brush. A successful combination of these two components in the London market, however, could benefit both brokers and insurers
In its 2026 manifesto, Biba proposed a UK cyber backstop to meet the risk of increasingly severe attacks and low cyber insurance penetration. But is this partnership feasible and could it effectively mitigate extreme systemic cyber risk?
Hitting the acquisition trail for the first time can cause quite the mindset shift for broking businesses, however catering to financial metrics should not be to the detriment of business creativity or putting the brakes on service
‘Everyone will feel the heat in a cascading effect and claims leaders will expect more of their team, their staff, the claims practitioners and the handlers,’ says chief claims officer
Record cyber attacks in 2025 exposed entrenched supply‑chain vulnerabilities and caused widespread disruption to UK businesses, yet cyber insurance penetration remains low – what opportunities does the market see to protect businesses going forward?
The ground is shrinking beneath brokers and insurers still involved in the process of shafting leaseholders
‘Farmers are natural risk managers. They’ve been doing this for hundreds of years – in essence, since the dawn of man,’ says managing director
A lack of interim payments and email only communication is having a direct impact on haulage firms’ cash flows, argue commercial brokers – with some demanding changes to ‘one size fits all’ claims processes
Three years of strong profitability left reinsurers comfortable with their risks despite softened rates, while cedants prioritised reduced cost over additional protection
As MGA portals become central to broker trading, a chief executive warns that there is a ‘danger’ in brokers shoehorning risks that require underwriter collaboration
A disconnect between technical compliance and customer experience carries reputational risk for the sector – but is currently not being addressed