Broker Analysis

customer service

Analysis

In Focus: Does digital transformation undermine HNW’s service-defining human touch?

2025-10-28T08:00:00+00:00By

High net worth clients have long valued the delicate touch that distinguishes their experience from the mainstream market – but with the industry hot on the trail of automation, could technology inadvertently undermine the very qualities that make this sector so unique?

Kelly Ogley column headshot

News Analysis

Briefing: The true cost of cyber attack losses – and why cyber cover should not be a hard sell

2025-10-23T08:00:00+01:00By

Howden’s Rebooting growth report paints a frightening picture of cyber related losses, with poor product penetration still a concern for this line of business

nepotism

News Analysis

Opinion: Is nepotism inherently bad or an underutilised talent attraction tool?

2025-10-15T08:00:00+01:00By

Nepotism can provide a ‘base level understanding of the opportunities’ within insurance, with career conversations at home potentially attracting a cohort of the next generation of talent to the Square Mile

construction technology

News Analysis

Technology risks becoming increasingly present in construction sector

2025-10-15T07:00:00+01:00By

Modern construction ’risks can sit somewhere between a traditional contracting risk and a technology firm’, says underwriting manager

Lee Anderson, SRG

Analysis

SRG committed to further people-led acquisitions – Anderson

2025-10-13T09:00:00+01:00By

’By the end of this year we will announce an additional three people-led strategic initiatives and we’ll almost certainly announce another three [in 2026],’ says deputy chief executive

AI answering phone

News Analysis

Briefing: How UKGI should respond as AI becomes more popular with consumers

2025-10-09T09:00:00+01:00By

Relevant research finds that the number of customers who are comfortable with artificial intelligence deciding their policy price without human intervention rose from 31% in 2024 to 37% in 2025

protection gap

News Analysis

Briefing: Protection gap warning poses real questions for UKGI

2025-10-08T10:00:00+01:00By

Although some regulators and clients may question the role of insurance brokers, trade organisation emphasises that ‘specialty brokers are the connective tissue of the global insurance market’

Rob Organ

IT Interview

Rob Organ: Jensten Group ‘not asleep at the wheel’ over M&A and what’s next after Bain deal

2025-10-06T07:00:00+01:00By

’We’ve been very active still and the M&A team are looking forward to working with Bain Capital and making more announcements,’ says chief executive

Ajay Mistry - Gambit Partners (2)

News Analysis

Briefing: The one thing corporates can do to positively impact DEI in 2026

2025-10-02T08:00:00+01:00By

There are many ways to progress DEI strategies next year, whether businesses look to employee resource groups or recruitment practices – here, industry commentators share their views

Screenshot 2025-09-30 110651

News Analysis

Top earning schemes deliver brokers reliable commission growth

2025-10-01T07:00:00+01:00By

The largest schemes have delivered brokers reliable growth in commission over the past two years, though volatility and slumps – such as in previous fast-climber cyber liability – have been seen in other lines

GettyImages-2232143649

Analysis

TechTalk: Walking the tightrope – the risks and rewards of tackling legacy tech

2025-09-30T07:00:00+01:00By

‘Historically, insurance has been a conservative, risk-averse industry. Maybe there’s a bit of an ‘if it ain’t broke, don’t fix it’ mentality. But I do see that shifting,’ says chief customer officer

etrading 1

News Analysis

In Focus: Should insurers give brokers more ownership of coverage points when eTrading?

2025-09-25T07:00:00+01:00By

Are insurers taking on board broker advice and expertise when it comes to digitally placing commercial lines risks, or are eTrading processes blocking this type of collaboration? Insurance Times asks industry experts to find out…

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