Claims – Page 276
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NewsFOS blames loss adjusters and contractors for 10% rise in home complaints
Customers frustrated at amount of time and stress involved in coordinating work carried out by third parties on behalf of insurers
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NewsGeneral insurance complaints fall 3.6% in 2014/15 – FOS
Buildings and contents and pet and livestock are the most complained about GI products
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Online onlyFOS raps motor insurers on the knuckles for ‘poor communication’
Customers find policies are cancelled without explanation
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Online onlyVideo: Claims Excellence Awards 2015 - Outstanding insurer claims team of the year
Watch Sterling picking up their second award at the Insurance Times Claims Excellence Awards 2015
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NewsPPI made up two thirds of complaints to FOS in 2014/15
In 2014/15 FOS also answered 1.8 million enquiries and resolved 448,000 cases
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Online onlyVideo: Claims Excellence Awards 2015: Legal partner of the year
Watch Horwich Farrelly pick up their award at the Insurance Times Claims Excellence Awards 2015
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Online onlyVideo: Claims Excellence Awards 2015 - Fraud prevention initiative of the year
Watch LV= pick up their first award at the Claims Excellence Awards 2015
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Online onlyVideo: Claims Excellence Awards 2015 - Claims training initiative of the year
Watch Sterling pick up their first award at the Insurance Times Claims Excellence Awards 2015
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Online onlyVideo: Claims Excellence Awards 2015 - Claims technology initiative of the year
Watch Direct Line Group pick up their award at the Insurance Times Claims Excellence Awards 2015
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Online onlyVideo: Claims Excellence Awards 2015 - Customer care initiative of the year
Watch LV= pick up their award at the Insurance Times Claims Excellence Awards 2015
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Online onlyVideo: Claims Excellence Awards 2015 - Outstanding broker claims initative of the year
Watch Pen Underwriting (Keelan Westall) and Cadogan Keelan Westall pick up their awards at the Insurance Times Claims Excellence Awards 2015
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Online onlyAnalysis: Motor insurers deliver on claims
The increased focus by the industry on improving service to customers is having results but retails brands have more to lose when things go wrong, so try harder to satisfy policyholders
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Online onlyVideo: Claims Excellence Awards 2015 - Insurer commercial lines claims initiative of the year
Watch AIG pick up their award at the Insurance Times Claims Excellence Awards 2015
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Online onlyVideo: Claims Excellence Awards 2015: Personal lines claims initiative of the year
Watch Hiscox pick up their award at the Insurance Times Claims Excellence Awards 2015
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Online onlyVideo: Claims Excellence Awards 2015 - Outstanding third party claims management team of the year
Watch Imperial Consultants pick up their award at the Insurance Times Claims Excellence Awards 2015
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News‘Disabled’ postman jailed after music festival performance
Belangeni Musumbu sentenced for defrauding Esure following IFED investigation
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Online onlyVideo: Claims Excellence Awards 2015 - Outstanding broker claims team of the year
Watch Pen Underwriting (Keelan Westall) and Cadogan Keelan Westall pick up their awards at the Insurance Times Claims Excellence Awards 2015
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Online onlyPublic support mandatory telematics policies for new drivers
67% said they would back a year-long compulsory policy
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Online onlySoftware house teams up with Insurance Initiatives for new data enrichment service
Point-of-quote service will allow dynamic pricing and help cut fraud
