Claims – Page 311
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IT EventsHow do you measure fraud?
Delegates at the latest Fraud Charter gathering agreed that application fraud is costing the industry, but no one really knows exactly how much
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News
Davies takes property adjuster from Crawfords
Ken Farrar joins company’s major loss property team
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NewsCan technology save the insurance industry?
If used incorrectly, technology can hold firms back or even cause harm. But used correctly the rewards are great
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News
Insurers uncovered fraud worth £1.3bn last year – ABI
Average detected fraud worth £10,813 as cross industry co-operation helps crackdown
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Telematics aggregator to launch in September with 100-strong insurer panel
Wejo aims to take telematics into the mainstream with policy discounts and money off at coffee shops and petrol stations
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Whiplash panels face legal challenge
Ban on claimant solicitors owning medical agencies could be taken to a judicial review
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Online onlyMoment of truth: getting claims handling right
Simon Green, the FCA’s head of general insurance protection, on how insurers can improve their service in the wake of the regulator’s thematic review into household and travel insurance claims
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Online onlyRevealed: Why brokers on aggregators are needlessly losing customers
Brokers only have the ‘magic three minutes’ to respond to calls
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Insurance second most common type of nuisance call - Ofcom
But consumers say insurance calls are more useful than the average nuisance call
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Fraudster jailed for 27 months
Colin Jarvie made two claims for the loss of an engagement ring that he had pawned for cash
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RTA portal claims fall for ninth successive month
Number of claims processed by the Ministry of Justice in April down 18% on pre-reform levels
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FOS concerned by 'poor communication' and delays
The Financial Ombudsman Service (FOS) upholds insurance complaints in favour of the customer more frequently than in other sectors
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Card protection complaints on the rise
The Financial Ombudsman Service (FOS) received more than 1,000 complaints about the product last year
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Telematics firm Wunelli bought by LexisNexis
Deal will result in one of largest telematics databases, firms say
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Court of Appeal rules consequential losses can be recovered under Riot Act
Insurers hail ‘landmark’ decision
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General insurance complaints drop - but FOS warns on rejection tactics
Insurers received 6% fewer complaints last year but other sectors got hit with more
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Markerstudy launches telematics app FRED
Device does not monitor driving behaviour but provides FNOL and assistance in the event of an accident
