Complaints handling not up to scratch as complaints volumes soar
Consumer Duty has placed a greater spotlight on complaints data, however findings for UKGI show that ‘more than a third of cases’ are being overturned by the ombudsman
Further reading
FOS makes insurance prediction as more complaints expected in 24/25
’In the year ahead, it’s likely that our service will see increasing levels of complaints,’ says chief executive
Concerns raised over FOS' 'stealth tax' plans for complaints
’This is no way to proceed,’ says executive director
Briefing: Saving the high street broker requires embedding in the community
It’s simply not enough to be ‘on the high-street’ – it’s about being ‘in the high-street’, being embedded in the community and showing you are a force for good.
Briefing: Where has all the capacity gone?
The capacity conundrum is causing insurers to exit lines of business – leaving the door wide open for MGAs to get cosy with brokers to better serve end clients
Briefing: How has Ifed evolved its approach to online ghost brokers?
Detective inspector Simon Klust, deputy head of the City of London Police’s Insurance Fraud Enforcement Department, explains how the police unit has changed tack to reduce reoffending
Briefing: Insurance industry is in the grip of cyber conundrum
Industry report says cyber premiums are decreasing as the risk of cyber attacks increases – is there a perfect storm on the horizon?
Matt Hicks: Addressing underinsurance via digital transformation
’We’re not trying to disintermediate the broker in anyway, we’re trying to enable them by licensing them via a technology platform,’ says chief commercial officer
Graham Hawkins: The unintended environmental consequences of ‘green’ initiatives
’Just because something is green, [this] does not mean it is not going to pose a risk to the environment if it goes wrong,’ says associate director and head of environmental
Carl Shuker: ‘Single Howden brand’ seeks to continue growth trajectory by being ‘client centric’
UK and Ireland chief executive believes ‘there is still a huge demand for advice’ from insurance ‘clients of all shapes and sizes’
Concerns raised that risks placed on eTrading platforms could ‘go too far’
’There’s now far too many technical risks that are now going through an eTrade model,’ says technical director
The double-edged sword of data science
TechTalk: Impact of simplified R&D scheme for insurtechs and startup brokers is ‘yet to be seen’
The Big Question: How does the increasing integration of data analytics in insurance impact the war for talent?
UK has ‘right approach’ to AI versus EU’s legislation
Briefing: AI must be used intelligently to augment people-based insurance sector
Briefing: How has Ifed evolved its approach to online ghost brokers?
Concerns raised that risks placed on eTrading platforms could ‘go too far’
Big Question: What are the biggest challenges set to hit brokers in H2 2024?
Complaints handling not up to scratch as complaints volumes soar
Increasing natural catastrophe losses necessitate a resilience focus
Briefing: Saving the high street broker requires embedding in the community
Briefing: Insurance industry is in the grip of cyber conundrum
In Focus: How can parametric insurance policies improve processes for climate-related claims?
How will the insurance industry be affected by new business requirements to protect against terrorism?
What’s driving more UK brokers to sell up?
Graham Hawkins: The unintended environmental consequences of ‘green’ initiatives
Briefing: Who’s afraid of open insurance?
Is carbon credit cover the next cyber market?
Opinion: Premium affordability on insurer and broker minds
Carl Shuker: ‘Single Howden brand’ seeks to continue growth trajectory by being ‘client centric’
Jane Kielty: Aon leverages expertise and scale to ‘join the dots’ for clients
UK dubbed ‘Wall Street of insurance’ as international interest in acquisitions grows
The double-edged sword of data science
Briefing: Turning point for geopolitical risk in 2024?
Tackling opportunistic fraud requires ‘a measured approach’
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