Latest News – Page 2373
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Archive
Are your customers being served
Independent research into customer service has found a high level of distrust of insurers, especially in dealing with claims. Against this background a panel of experts discusses the problems in customer relations
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Comments/Letters
Online communities may hold the key to rebuilding public trust
Ben Heald says online communities may hold the key to rebuilding public trust.
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Archive
Stop press...
Rubicon relocationRubicon is to transfer its Colchester operation to two current sites in Maidstone and Solihull.
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News
Death of the high street broker?
Last Thursday, Norwich Union shocked the insurance world by announcing it will close its broking arm Hill House Hammond. On the surface the fall-out is enormous: 1,600 jobs will be lost, 240 high …
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Comments/Letters
Plenty of EL initiatives, but where's the action?
We need to know what's going on after the DWP review, says Michelle Hannen
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Comments/Letters
High street brokers will have to change their business ways
The Hill House Hammond affair shows that the buying public are staying away, says Andy Cook
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Comments/Letters
Our compensation culture has frightened the horses
Who can afford to insure against the rising risk of claims when the ambulance chasers can gallop through the stable door left open by judges, says John Jackson
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Features
In your client's best interest
Following on from the analysis last week of a hypothetical proposal facing a broker Waltham Pitglow comments on some reader suggestions
