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Almost two years on – has Consumer Duty improved customer outcomes?
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An arms race is brewing in claims handling
Insurance Times’ AI Claims Report 2025/26, released in partnership with RDT, highlights the issues firms are having in their claims management processes, the technological steps they are taking to solve them and the degree of success the early adopters are seeing
Further reading
Almost two years on – has Consumer Duty improved customer outcomes?
Data from Insurance DataLab suggests that the FCA’s landmark regulation has not led to a measurable reduction in escalated disputes
Why Aviva, Ageas UK and Markel were named insurers of the year at 2025’s Insurance Times Awards
Insurance DataLabs provides the facts and figures behind the biggest insurer trophies at the Insurance Times Awards 2025
Briefing: The true cost of cyber attack losses – and why cyber cover should not be a hard sell
Howden’s Rebooting growth report paints a frightening picture of cyber related losses, with poor product penetration still a concern for this line of business
Briefing: Rising AI uptake drives demand for sector-wide skills update
The government and independent bodies concur that AI technology should unlock a wealth of opportunity for the financial services sector – but only if market firms can satisfy skills gaps with tailored training
Briefing: Attracting talent in the UK insurance industry – Progress, challenges and opportunities
A perception problem is the biggest stumbling block UK general insurance encounters when attempting to attract forward thinking talent – but how is the industry addressing such a challenge and where can it double down on positive performances to showcase UKGI as a career destination?
Briefing: Using insurance to make a genuine difference to people’s lives
Mike Dalby, chief executive at Howden’s consumer and local commercial division, discusses why serving insurance customers is a privilege in his inaugural column
Briefing: Specialty versus specialist insurance – and why the London market matters more than ever
Specialty insurance and specialist knowledge should not be tarred with the same brush. A successful combination of these two components in the London market, however, could benefit both brokers and insurers
Average flood payout swells by 60% as 2025 home claims surpass £6bn
‘A record £6.1bn in property claims last year shows both the scale of the damage and the vital role insurers play in helping people recover,’ says director
Mike Joseph: Incident that saw CUO ‘an hour away from not making it’ led to career rethink
Lucida Group’s Mike Joseph says it is a ‘surreal’ feeling to retire, but that it has ’been on my mind that you never know what’s around the corner’
Hildur Smaradottir and Karsten Ries: How a Nordic IoT partnership has scaled proactive insurance
Insurance Times talks with Ohma chief executive Hildur Smaradottir and Onics chief executive Karsten Ries, to discuss how a Nordic insurance partnership has capitalised on the technology behind the Internet of Things and what the UK might stand to learn from their successes
An arms race is brewing in claims handling
Insurance Times’ AI Claims Report 2025/26, released in partnership with RDT, highlights the issues firms are having in their claims management processes, the technological steps they are taking to solve them and the degree of success the early adopters are seeing
Attacking opportunity: Can the cyber insurance market deliver in 2026?
Hildur Smaradottir and Karsten Ries: How a Nordic IoT partnership has scaled proactive insurance
Is portal-only trading progress or a problem for MGAs and brokers?
Briefing: Rising AI uptake drives demand for sector-wide skills update
TechTalk: Insurance sector an ‘active partner’ in the nuclear renaissance
An arms race is brewing in claims handling
Briefing: Using insurance to make a genuine difference to people’s lives
Freight forwarders hit by double blow as client insolvencies bite and cargo theft rises
Briefing: Specialty versus specialist insurance – and why the London market matters more than ever
In Focus: Does UKGI need a cyber public-private partnership?
Almost two years on – has Consumer Duty improved customer outcomes?
Claims management is the ‘lever’ for MGA profitability in softening market
Under 25s motor switching fall severely dents new business flow
Insurance Times’ latest MGA webinar now available to watch
Road traffic injuries are changing – how should the industry respond?
Briefing: Financial versus market orientation – why ebitda can be a cruel mistress for brokers
TechTalk: The real AI threat to insurance jobs is doing nothing
Lloyd’s new hurdle principle will ‘set the hares running’ across the London market
Attacking opportunity: Can the cyber insurance market deliver in 2026?
Briefing: Brokers could be ‘on thin ice’ where commission sharing is concerned
Cyber risk takes root on the farm as agriculture goes fully connected
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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