The new hire, who has 17 years of experience in the insurance industry, starts at Consumer Intelligence during a time of ‘earth shattering regulatory change’ thanks to the FCA’s  pricing reforms 

Insurance market insight firm Consumer Intelligence has appointed LV=’s former aggregator expert Karen Houseago in a newly created position as head of insurance.

The role has been designed to strengthen the company’s in-house insurance industry expertise.

Houseago initially teamed up with Consumer Intelligence in June 2021 as a consultant.

However, she will now take up a permanent position at the firm, helping to drive closer alignment between the company’s services and its clients’ needs.

Paul Walker, Consumer Intelligence’s chief commercial officer, said: “Houseago’s extensive experience and intricate understanding of the inner workings of the insurance industry are already proving pivotal to enabling us to better meet the needs of our clients through the development of both existing and new products and services.

“I am delighted to welcome her to the Consumer Intelligence team.”

‘Earth shattering’ regulatory change

Before joining Consumer Intelligence, Houseago was at insurer LV= for more than 17 years - she worked her way up from marketing executive, climbing the career ladder to subsequently lead the aggregator team.

In her new role, Houseago will be responsible for the development of existing products, as well as bringing new products to market.

She will also look at the ideation and development of new product and service prototypes.

Houseago said: “There couldn’t be a better time to be stepping into this role. The industry needs the insight we provide now more than ever, especially as it heads towards earth shattering regulatory change.

“After such a long time in the insurance industry, deciding to make the move agency side was exciting and made easier as Consumer Intelligence is a fantastic company to work for and I am privileged to be working alongside some incredibly talented people.

“Having worked for a large insurer, it’s clear the service Consumer Intelligence delivers is invaluable, helping insurance firms make confident decisions in the face of an ever-changing and volatile market.

”It is truly dedicated to developing the highest quality products and services and continuously strives to innovate its offering, whilst ensuring the delivery of a timely, relevant and robust service across its portfolio.”