Intact’s UK senior vice president and CUO to retire

Nathalie Dufresne is retiring following more than two decades with Intact Insurance.

Dufresne most recently served as the insurer’s senior vice president and chief underwriting officer for the UK and Ireland, a role she has held since 2022.

Before this, she spent 17 years in multipe Canada focused roles, including senior vice president of commercial lines and vice president of personal lines actuarial.

Intact Insurance said that during her time with the firm, she strengthened underwriting foundations, advanced pricing, data and risk consulting capabilities and supported the firm’s transformation.

’Exceptional career’

Intact Insurance UK chief executive Ken Norgrove said: ”I’d like to personally recognise and thank Dufresne as she begins her well‑earned retirement after an exceptional career with Intact.

”In the time I’ve known and worked alongside her, she has shown herself to be the definition of a values‑driven leader, calm under pressure, relentlessly focused on doing what’s right and deeply committed to the people around her. Since joining the UK&I team in 2022, she has strengthened our business in ways that will benefit customers, brokers and colleagues for many years to come.

”Dufresne brings clarity when it’s needed most and brings out the very best in the people around her. I’ve valued and admired her thoughtful, steady approach, especially when navigating complex challenges. But above all, she has been a trusted partner and a wonderful colleague.”