Find out how some of the biggest insurers fared among brokers in the new Insurance Times Five Star ratings

Insurance Times has revealed the performance of the top 24 insurers and MGAs in our new digital Five Star service ratings, based on the scores brokers awarded providers in the Broker Service Survey 2018/19.

Subscribers have full and complete access to the digital tool from our Insurance Times Five Star Rating Report.

To gain key findings from our Insurance Times Five Star Rating Report, brokers who are non-subscribers can have partial access by clicking here to register.

Covea scored five stars, the highest award, in our online tool for brokers to assess insurers and MGA service levels.

The insurer is one of three insurers to receive five stars for service for commercial lines insurers, based on the scores brokers awarded insurers and MGAs in the Broker Service Survey 2018/19.

Insurers and MGAs are rated out of five stars across five service levels, based on the ratings brokers gave in our commercial lines broker service survey.

Aviva came top of the four star performers, one of eight insurers to gain four stars.

Another major insurer, AXA, received three stars for overall service performance.

AXA is one of nine insurers to receive three stars.

One broker based in the East of England said of Covea: “Efficient process, from point of quotation to binding cover and issuing policy documentation. Always have access to an underwriting contact.”

How to get involved

Insurance Times subscribers get full and complete access to the dedicated Ratings website.

This includes overall ratings for 24 providers and individual ratings for each of the five service areas that brokers have rated them on: quality of cover; claims; access to decision-makers; policy documentation; and underwriting expertise and flexibility.

However, if you are an insurance broker and not a subscriber, you can still get involved.

Simply register here to the new Five Star ratings that includes access for:

  • Dedicated pages on each insurer, including overall insurer experience star ratings and star ratings for the claims service area
  • Selected verbatim broker comments from the 18/19 survey, both positive and negative
  • The ability to submit your own comments, either in their own name or on an anonymous basis

Insurance Times content director Saxon East says the new ratings are a must-read for all brokers working in UKGI.

“The new ratings distil the key findings of the well-established Broker Service Survey into an indispensable advice tool to help brokers select the right insurer for their clients,” he says. “Insurer experience is classified using an easy-to-understand Five Star rating system, with five stars representing the best performing companies, and one star the worst.

“The ratings provide a practical tool for brokers to assess insurers based on the experience of their peers, aiding in justifying recommendations to clients.”

“They also help insurers benchmark performance and stand out as an exceptional broker partner,” he adds.

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