The broker’s group director of transformation tells Insurance Times about its newest technology partnership and how the business plans to revamp back office functionality to support both staff and customers
In September, Vantage Holdings group chief executive Jacquie Boast confirmed that the broker was undergoing a multimillion-pound transformation programme, which included a rebrand to Kingfisher Holdings and an aggressive approach to M&A activity.
A huge part of this project has been a heavy investment in new technology. According to Nick Reid, Kingfisher’s group director of transformation, the technology focus – particularly around back office consolidation – is designed to simplify operating processes across Kingfisher’s wider group of businesses, providing uniformity and shared best practice, as well as showcase new data capabilities, utilising elements such as artificial intelligence (AI), machine learning (ML) and digital chatbots.
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