Insurance Times rounds up the biggest exclusive stories from 28 July to 1 August 2025
Improved data models could prove vital in dismissing postcode generalisations and providing a more granular basis for underwriting
Price comparison site estimates that policyholders may have missed out on £16.7m of claims payouts due to smoke alarm negligence
’JLR deserve huge credit for security upgrades which are apparently highly effective in deterring the professional criminals who target new cars,’ says technical director of motor
‘Our latest figures emphasise the vital protection insurance continues to offer people and businesses,’ says head of general insurance policy
’Equipped with a deep understanding of the key drivers behind a positive claims experience, I’m looking forward to highlighting those capabilities in Gallagher Bassett’s offering,’ says appointee
‘If the industry does not adapt, we risk widening the gap between pricing assumptions and actual claims costs, which can erode trust with policyholders and limit commercial growth,’ says head of carrier and market relationships
‘London is especially vulnerable and the UK now leads Europe in phone theft claims,’ says managing director
‘There’s no question that June’s rise in claims marks a shift in momentum’, says head of commercial
In particular, claims journeys appear to be causing customer dissatisfaction, says market intelligence firm
’We had reached a tipping point with more demand for our products than we were able to meet. This additional capacity will take the shackles off,’ says chief underwriting officer
‘Businesses with multiple premises may have separate limits and sublimits of indemnity,’ says law firm partner
‘A single bad claim can completely erase a long-term price advantage,’ says chief executive
’Transparency in claims handling is paramount, fostering trust and demonstrating a genuine commitment to customer well-being,’ says head
During softer market conditions, service becomes an even more important differentiator – but still too many firms are failing to focus on service as an important commercial USP
’Insurance provides peace of mind but people must be confident they can get a fair deal and be treated right when the worst happens,’ says deputy chief executive
The Ombudsman will adopt a variable interest rate on certain awards from 2026
Insurance Times rounds up the biggest exclusive stories from 14 to 18 July 2025
Petrol, diesel and electric vehicles have all lost value over the last 12 months, while hybrid vehicles have bucked this trend and stayed steady, according to a new report from Insurance Times and Percayso Inform
’It is even more shocking that our landlords have been milking us for cash by jacking up insurance premiums with hidden commissions,’ says class action participant