‘It’s clear from our survey that many pet owners don’t realise their home insurance probably won’t cover them if their pet causes damage,’ says home insurance professional
Loss adjusting talent crunch can have direct repercussions on claims processes – but what are the key challenges and how is the market looking to address them?
‘Successful automation will empower claims handlers, not replace them,’ says deputy chief executive
’Most MGAs aren’t huge and haven’t really got the infrastructure to manage claims. They’re focused on underwriting, so partnering with TPAs is critical to not having to worry about managing claims,’ says underwriting development manager
David Williams, non-executive director and Consumer Duty champion at Qlaims, discusses the need for the insurance industry to recognise the vital importance of the claims experience to customers
‘Not only were victims left out of pocket and driving uninsured, but their details were used unknowingly in collisions that never happened,’ says intelligence and investment manager
‘There is a day after the dispute – damaging the commercial relationship damages the business too,’ says law firm managing partner
The judgment reinforces closed-list wording and may narrow remaining routes for pandemic-related claims
The official video from the evening is out – can you spot yourself?
’Revaluation should take place every one to two years, or upon major fashion market shifts,’ says head of private clients
Insurance industry professionals identified claims handling as the area ripest for automation, with many viewing human-AI partnerships as the key to blending efficiency and accuracy
‘The committee reflects our commitment to giving a voice to those at the beginning of their claims careers,’ says chief executive
Popular naturalist tells Lloyd’s event that the UK is not feeling ‘enough pain’ to take suitable risk mitigation action against flooding
Law firm says interpretation of ‘any one loss’ could have market-wide impact
‘It’s promising to see more people making sensible choices to protect themselves and their pets financially,’ says senior advisor
Insurance Times rounds up the biggest exclusive stories from 19 to 23 May 2025
Three landmark test cases are shining a spotlight on sports related concussion – these could have far-reaching implications for liability insurers, governing bodies and the future handling of brain injury claims
The gala event celebrates ’the companies that have thoughtfully considered and actioned ways to iron out and improve claims processes and impacts,’ says Insurance Times editor
’Flooding is no longer a distant possibility, it is a present and growing reality,’ says chief executive
’Farmers can benefit from both effective risk management but also crucially, business resilience and efficiency,’ says head