- Home
Almost two years on – has Consumer Duty improved customer outcomes?
Opinion: The feedback disconnect – why managers are scared to talk to gen Z
Insurance Times confirms 2026’s five star insurers for commercial and personal lines
Eight companies commit to Destination Insurance Charter to become inaugural signatories
- News
- Analysis
- Destination Insurance
- Brokers
- Insurers
- Ratings
- Research
- Fraud Charter
- Topics
- Events
- Expert Views
- Edition
Greg Laker: QuestGates’ new chief executive on restructuring to spotlight full market ‘potential’
In his first interview since his promotion, the loss adjusting boss outlines his priorities to build out specialism and ’technical specialty services’ as the firm’s central growth lever in an increasingly cost-conscious market
Further reading
QuestGates announces new chief executive as part of restructure
’Having been part of the business since its creation, I am thrilled to take on the role of chief executive at such an important and exciting time for the QuestGates group,’ says appointee
QuestGates-owned business acquires specialist law firm
’Its service offering and client base are closely aligned with our own, enhancing the breadth of services we can provide to clients both through our legal practice and as part of the wider QuestGates group,’ says managing director
Briefing: AI and commercial insurance broking – existential threat or strategic opportunity?
Artificial intelligence has the potential to define what great broking of the future looks like, with powerful use cases bolstering productivity
Briefing: Using insurance to make a genuine difference to people’s lives
Mike Dalby, chief executive at Howden’s consumer and local commercial division, discusses why serving insurance customers is a privilege in his inaugural column
Greg Laker: QuestGates’ new chief executive on restructuring to spotlight full market ‘potential’
In his first interview since his promotion, the loss adjusting boss outlines his priorities to build out specialism and ’technical specialty services’ as the firm’s central growth lever in an increasingly cost-conscious market
Average flood payout swells by 60% as 2025 home claims surpass £6bn
‘A record £6.1bn in property claims last year shows both the scale of the damage and the vital role insurers play in helping people recover,’ says director
Mike Joseph: Incident that saw CUO ‘an hour away from not making it’ led to career rethink
Lucida Group’s Mike Joseph says it is a ‘surreal’ feeling to retire, but that it has ’been on my mind that you never know what’s around the corner’
Briefing: AI and commercial insurance broking – existential threat or strategic opportunity?
Artificial intelligence has the potential to define what great broking of the future looks like, with powerful use cases bolstering productivity
An arms race is brewing in claims handling
TechTalk: The real AI threat to insurance jobs is doing nothing
Attacking opportunity: Can the cyber insurance market deliver in 2026?
Hildur Smaradottir and Karsten Ries: How a Nordic IoT partnership has scaled proactive insurance
Is portal-only trading progress or a problem for MGAs and brokers?
Briefing: AI and commercial insurance broking – existential threat or strategic opportunity?
Greg Laker: QuestGates’ new chief executive on restructuring to spotlight full market ‘potential’
The Big Question: Insurer megamergers are adding up – what M&A opportunities are still on the table for UKGI’s largest carriers?
MGAs ‘not quite as digitally sophisticated as they portray’
An arms race is brewing in claims handling
Briefing: Using insurance to make a genuine difference to people’s lives
Freight forwarders hit by double blow as client insolvencies bite and cargo theft rises
Briefing: Specialty versus specialist insurance – and why the London market matters more than ever
In Focus: Does UKGI need a cyber public-private partnership?
Almost two years on – has Consumer Duty improved customer outcomes?
Claims management is the ‘lever’ for MGA profitability in softening market
Under 25s motor switching fall severely dents new business flow
Insurance Times’ latest MGA webinar now available to watch
Road traffic injuries are changing – how should the industry respond?
Briefing: Financial versus market orientation – why ebitda can be a cruel mistress for brokers
TechTalk: The real AI threat to insurance jobs is doing nothing
Part of the Insurance and Risk group of Newsquest Specialist Media
Published by Newsquest Media Group Limited,
registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
Site powered by Webvision Cloud