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Almost two years on – has Consumer Duty improved customer outcomes?
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Insurance Times confirms 2026’s five star insurers for commercial and personal lines
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Is countering rising flood risk an ‘impossible task’ for UK insurers?
‘If you’re in an area of low risk, there is a limit to how much you’re going to cross-subsidise for someone who is in a high risk area – that is a circle that’s hard to square,’ says partner
Further reading
Average flood payout swells by 60% as 2025 home claims surpass £6bn
‘A record £6.1bn in property claims last year shows both the scale of the damage and the vital role insurers play in helping people recover,’ says director
‘Increasingly unpredictable nature of flooding’ requires updated sector responses
’Our learning is about making sure we centre our flood responses around our customers’ needs and how we can best support them, get to them quickly and do the things that matter to them most as quickly as possible,’ says head of personal lines homes claims
Briefing: What does the Q1 2026 Middle East conflict mean for travel insurance?
A warning has been issued that acts of war are typically excluded from travel insurance and coverage depends on policy wording
Briefing: Is AI about to rewrite the rules of insurance distribution?
ChatGPT could be about to follow in the distribution footsteps of price comparison websites – but what are the Consumer Duty considerations that could hamper this model’s progression and uptake?
Olga Collins: WBN leader says brokers must become ‘an extension’ of corporate risk management
The Worldwide Broker Network (WBN) chief executive discusses the changing role of brokers, the importance of active risk management and emphasises the vital need for advisory-led relationships
Richard Turnbull: Collegiate marking 40 years of quiet success
As the professional indemnity MGA celebrates its 40th anniversary, managing director Richard Turnbull reflects on mutual origins, growth and why underwriting discipline still trumps chasing premium.
Greg Laker: QuestGates’ new chief executive on restructuring to spotlight full market ‘potential’
In his first interview since his promotion, the loss adjusting boss outlines his priorities to build out specialism and ’technical specialty services’ as the firm’s central growth lever in an increasingly cost-conscious market
Briefing: Is AI about to rewrite the rules of insurance distribution?
ChatGPT could be about to follow in the distribution footsteps of price comparison websites – but what are the Consumer Duty considerations that could hamper this model’s progression and uptake?
MGAs ‘not quite as digitally sophisticated as they portray’
An arms race is brewing in claims handling
TechTalk: The real AI threat to insurance jobs is doing nothing
Attacking opportunity: Can the cyber insurance market deliver in 2026?
Hildur Smaradottir and Karsten Ries: How a Nordic IoT partnership has scaled proactive insurance
Briefing: What does the Q1 2026 Middle East conflict mean for travel insurance?
Is countering rising flood risk an ‘impossible task’ for UK insurers?
No end in sight for commercial lines soft market as 10.8% GWP drop marks fifth quarter of falls
Olga Collins: WBN leader says brokers must become ‘an extension’ of corporate risk management
In Focus: What’s going on with Blueprint Two after ‘quietly shelved’ report?
Briefing: Is AI about to rewrite the rules of insurance distribution?
Briefing: AI and commercial insurance broking – existential threat or strategic opportunity?
Greg Laker: QuestGates’ new chief executive on restructuring to spotlight full market ‘potential’
The Big Question: Insurer megamergers are adding up – what M&A opportunities are still on the table for UKGI’s largest carriers?
MGAs ‘not quite as digitally sophisticated as they portray’
An arms race is brewing in claims handling
Briefing: Using insurance to make a genuine difference to people’s lives
Freight forwarders hit by double blow as client insolvencies bite and cargo theft rises
Briefing: Specialty versus specialist insurance – and why the London market matters more than ever
In Focus: Does UKGI need a cyber public-private partnership?
Almost two years on – has Consumer Duty improved customer outcomes?
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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