The MIB’s raft of senior leadership changes are part of the organisation’s drive to increase its benefit to the industry and its partners

James Dalton, director of general insurance at the Association of British Insurers (ABI), is set to leave his current position and join the executive team at the Motor Insurers’ Bureau (MIB) by the end of this year.

Dalton’s move will see him become chief services officer and take responsibility for creating a stronger alignment between MIB’s services and the needs of the insurance industry.

He will also oversee the delivery of client companies, including the Insurance Fraud Bureau and Official Injury Claim.

Dalton will be joined by Kjirste Coltham and Chris Makomereh – all three new appointees will report to MIB’s chief executive Dominic Clayden.

Coltham joins the MIB as its new chief information officer from her role as director of IT solution delivery at insurer Ageas UK.

Meanwhile, Makomereh joins as the firm’s new chief risk officer. He was previously head of risk at Pacific Life Re.

This new role has been established in recognition of the increasing priority risk management is playing in an evolving landscape and the need to explore MIB’s regulatory environment going forward.

Dominic Clayden, MIB’s chief executive said: “We exist to champion, challenge and connect the industry to create a safer world and we’re really excited that these roles will help us achieve that.”

The series of new senior leadership changes are part of the MIB’s aim to increase its benefit to the industry and its partners.

Rethinking the executive team

A new chief claims officer position has also been created to provide dedicated focus on managing and evolving MIB’s largest operation – the role is planned to be recruited for in 2023.

These changes follow Paula Gowland, MIB’s change director, leaving earlier in the summer and the impending departures of two longstanding executive team members – chief customer officer Ben Fletcher and chief technology officer Paul Jackman.

Clayden added: “Both Fletcher and Jackman have made a significant and lasting contribution to MIB over the years. Over the last 12 months, they both expressed a desire for a fresh new challenge and we respect that. We’re sad to see them go, but we wish them the very best in their exciting new roles.

“Their departures, as well as Gowland earlier this year, gave us the opportunity to completely rethink the type of executive leadership function we want for the future, as we continue to build an organisation that is seen by the industry as not only relevant, but invaluable.”