News

Aviva halves time taken for underwriters to obtain their licences

By 2025-10-20T11:00:00

Joanne Hastings, head of customer, assurance & capability at Aviva

‘It’s hugely improved, so now we can be more responsive and deal with our customer queries better which is really important to us,’ says head of customer, assurance and capability

Aviva has halved the time it takes for underwriters to obtain their licences this year following improvements to the insurer’s technical development programmes.

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