Phillip Oliver, director at DOA Underwriting, speaks on his firm’s entry to the MGA of the Year (under 100 employees) category
1. Why did you put yourselves forward for the MGA of the Year (under 100 employees) category?
I chose to enter this category because to be MGA of the year, a business must show that it has outperformed its rivals in delivering for its partners and its people.
DOA obtained five stars in this year’s MGA broker survey, which is testament to the passion that comes out of everything we do.
Over the past year, DOA has expanded its broker base, developed more strategic relationships, strengthened existing relationships, built new schemes and grown existing ones.
All of this has helped to achieve growth for DOA, growth for its partners and investment in our people and technology.
2. What do you think makes your entry stand out and why should you win the award?
We have found a near perfect balance between team and technology.
Our continued investment in expertise has seen our head count grow whilst also developing our technology, using automation and AI to optimise our workflow and deliver faster responses to our partners.
I am proud to have celebrated some milestones in the DOA team, with 11 employees now over 15 years at DOA and nine over 10 years.
In a service led industry, change must have continuity as it’s equal, so whilst we invest in new technology to drive change, we must do so whilst continuing to deliver for those people who have invested their expertise in DOA.
3. What would winning this award mean to you and your firm?
Winning this award would be an achievement for everyone at DOA, but importantly it would recognise the contribution from those longest serving members.
At the same time, winning this award will help those new to DOA understand how those founding principles of service and value remain just as important today as they were 30 years ago.
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