Motor and mobility insurer to go on recruitment drive in Newcastle

Aioi Nissay Dowa Insurance Europe (And-E) is launching a major recruitment drive as part of its plans to bring motor fleet claims handling in-house.

The motor and mobility insurer said it is expanding capacity and capability within its Newcastle Claims Centre of Excellence. The move, which is part of its wider growth strategy, will see the number of claims managed double by the end of 2026.

The company expects headcount in its claims team in the reigon to rise by around 30% as a result.

“At And-E we’re setting the standard for best-in-class claims handling and we’re looking for people who want to be part of that story,” said Greg Cole, UK claims director.

“Our colleagues work with the latest technology, including artificial intelligence (AI), while developing their expertise through our excellence framework.”

’Broad spectrum’

And-E has been part of the north east business community for more than 15 years, initially under the insurethebox brand. The firm is now part of the global MS&AD Group.

And-E’s Newscastle base is located in Quorum Business Park and is home to more than 400 colleagues working across claims, customer care, and specialist support functions.

The centre also handles claims for multiple brands, including Toyota, Lexus and Kwik Fit.

Cole said: “Our specialist teams handle all aspects of claims management, from initial loss notifications and vehicle repair assessments to fraud investigation, bodily injury, and liability decisions.

”From emergency services and charities to hospital trusts and construction fleets, the claims we manage cover a broad spectrum of organisations and vehicles, making these roles both diverse and rewarding.”