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High Five: Catch up on the biggest stories this week
Insurance Times rounds up the biggest stories from this week
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This week’s biggest M&A and people moves stories
Insurance Times rounds up this week’s biggest M&A-related stories
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Most vulnerable customers see no service improvement since Consumer Duty
’It’s particularly concerning that vulnerable customers have not seen an improvement,’ says chief executive
Serge Raffard: Allianz Personal sees ‘huge opportunity’ in broker relationships
The ‘Frenchie’ leading Allianz’s personal lines business is excited by the ‘competitiveness’ of the UK market and the ability to action change quickly
Tara Foley: Axa UK and Ireland strives to be the ‘go-to place for talent in the industry’
Alongside a focus on organic growth and technology, the insurer’s medium-term strategy sees it bid to become a ‘destination workplace’
Richard Coleman: Ecclesiastical’s charitable focus creates ‘amazing story’ for broker partners
The insurer’s ‘hugely attractive’ charitable purpose has additionally supported recruitment, says UK managing director
IT Interview
Serge Raffard: Allianz Personal sees ‘huge opportunity’ in broker relationships
The ‘Frenchie’ leading Allianz’s personal lines business is excited by the ‘competitiveness’ of the UK market and the ability to action change quickly
News
Aviva refuses to be complacent on eTrading service following record report result
The insurer believes that its eTrading evolution is ‘not a one and done’ project, which is why it boasts the highest five star score from broker partner research for the sixth consecutive year
News Analysis
Zurich UK promises brokers direct interaction with underwriters rather than ‘a robot’
Head of SME trading says insurer’s ’SME underwriters are empowered to make underwriting decisions in the moment’
Specialist broker appoints new UK chief growth officer
The appointee’s experience makes her a ‘standout candidate’ to ‘drive the next cycle of our growth’, says UK chief executive
Insurance premiums drop for young drivers
’Whilst there’s no guarantee that these premiums are going to continue to fall, it’s certainly a step in the right direction,’ says chief executive
PPL improves service during half-year renewals
’We can now turn our attention, as we had hoped to do all along, to building out a wider ecosystem of trading tools,’’ says chief operating officer
Blueprint Two’s ‘continual slippage’ in delivery raises market concerns
’The delayed progress is down to an underestimation of the scale of the project by market participants themselves,’ says chief executive
FCA clamp down demanded over ‘widespread’ failures in claims process
’This research paints a shocking picture of insurers’ failure to handle customers’ claims in a timely, empathetic way,’ says director
Briefing: Addressing the insurance technology skills gap bottleneck after Girls in Tech bids farewell
’While the recent closures are a shame, it might also provide our industry and other sectors the opportunity to rethink how we work together to bring women together,’ says chief evangelist
This week’s biggest M&A and people moves stories
Insurance Times rounds up this week’s biggest M&A-related stories
Insurers play ball with large sporting events
With the Paris Olympics starting this week, Insurance Times takes a closer look at coverage trends and developments hitting the large sporting events market
Recorder aims to give brokers ‘competitive edge’ with AI platform
Brokers should not restrict themselves to collaborating with just one tech provider – insurtech chief commercial officer says its ability to ‘play nicely’ with other software firms can benefit brokers
Ghost broking activity continues to rise – IFB
Ghost brokers can ’leave victims seriously out of pocket’ and put policyholders ’into trouble with the police for driving without insurance,’ says director
Pancentric Digital initiative to boost MGA digital transformation
’It’s not about eliminating spreadsheets but rather working with familiar tools to facilitate ease of use,’ says founder and director
Altus opens London headquarters as it looks to grow insurance arm
’Having recruited significantly in London over the last two years we have outgrown our previous offices,’ says chief executive
Most vulnerable customers see no service improvement since Consumer Duty
’It’s particularly concerning that vulnerable customers have not seen an improvement,’ says chief executive
Specialist broker appoints new UK chief growth officer
The appointee’s experience makes her a ‘standout candidate’ to ‘drive the next cycle of our growth’, says UK chief executive
Insurance Times reveals headline results of 2024 eTrading survey
This is the 10th year that Insurance Times has conducted its annual eTrading survey
Headline results released for Insurance Times’ 2024 Five Star Rating Report: Commercial and Personal Lines
More than 800 UKGI brokers have been rating commercial and personal lines insurers for the report
Spotlite Claims Q&A: AI a ‘learning curve’ for insurers in entertainment industry
’The use of new and emerging technologies is creating a new set of potential risks,’ says director
Insurance Times reveals headline results of 2024 eTrading survey
This is the 10th year that Insurance Times has conducted its annual eTrading survey
Headline results released for Insurance Times’ 2024 Five Star Rating Report: Commercial and Personal Lines
More than 800 UKGI brokers have been rating commercial and personal lines insurers for the report
Spotlite Claims Q&A: AI a ‘learning curve’ for insurers in entertainment industry
’The use of new and emerging technologies is creating a new set of potential risks,’ says director
Watch: Relive the 2023 Insurance Times Awards
In December, over 1,000 insurance professionals gathered to discover who would be taking home an award at this year’s Insurance Times Awards
Insurance Times Awards 2023 in pictures
The photos are in for last week’s Insurance Times Awards 2023, can you spot yourself?
Why Aviva, Arch and Ageas were named insurers of the year
After being crowned as market-leading insurers at this year’s Insurance Times Awards, Insurance DataLab explores the figures behind the trio’s successes in 2023
Revealed: Who won at the Insurance Times Awards 2023?
With gold, silver and bronze awards across 36 categories, the winners from last night’s Insurance Times Awards have now been revealed.
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