data, noise

News Analysis

Briefing: Data without direction is just noise

By

Data collection must be driven by a purpose, to solve a set problem – otherwise, unintended consequences could cause issues for insurers

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June edition

Edition

In this month’s edition: Markel UK’s broker divisional director, Jo Sykes, explains how the insurer plans to be more relevant for broker partners, Insurance DataLab reviews latest FCA figures for complaints trends, brand new data-based index showcases commercial premium movements in softening market and insurtech MGAs receive capacity interest – despite a high bar for partnership standards.

Expert Views

Household claim

Claims service is central to the consumer experience – Qlaims

2025-06-24T14:00:00+01:00By David Williams

David Williams, non-executive director and Consumer Duty champion at Qlaims, discusses the need for the insurance industry to recognise the vital importance of the claims experience to customers

Events & Webinars


Insurance Times Claims Excellence Awards 2025

Congratulations to the Class of 2025!

On Thursday 22nd May the prestigious Royal Garden Hotel in Kensington played host to the 2025 Claims Excellence Awards, an event that was brilliantly hosted by Mathew Horne and brought together the crème de la crème of the UKGI claims sector.

Insurance Times Editor, Katie Scott, opened the evening remarking how the Claims Excellence Awards "gives a well-deserved pat on the back to firms and professionals that successfully navigate the complex web of claims processes, to put individuals and businesses back in the position they were in prior to an insured event occurring" and those pats on the back were in the form of the 20 trophies handed out throughout the evening.

Massive congratulations to all the worthy winners and as always, huge thanks to our sponsors and judges for their fantastic support.

The team

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