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Almost two years on – has Consumer Duty improved customer outcomes?
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Claims
News Analysis
An arms race is brewing in claims handling
Insurance Times’ AI Claims Report 2025/26, released in partnership with RDT, highlights the issues firms are having in their claims management processes, the technological steps they are taking to solve them and the degree of success the early adopters are seeing
News
QuestGates-owned business acquires specialist law firm
’Its service offering and client base are closely aligned with our own, enhancing the breadth of services we can provide to clients both through our legal practice and as part of the wider QuestGates group,’ says managing director
News Analysis
Freight forwarders hit by double blow as client insolvencies bite and cargo theft rises
‘The global economic landscape is unlikely to stabilise any time soon, so freight forwarders must be prepared for their customers to default,’ says managing director
News
Average flood payout swells by 60% as 2025 home claims surpass £6bn
‘A record £6.1bn in property claims last year shows both the scale of the damage and the vital role insurers play in helping people recover,’ says director
News Analysis
Almost two years on – has Consumer Duty improved customer outcomes?
Data from Insurance DataLab suggests that the FCA’s landmark regulation has not led to a measurable reduction in escalated disputes
Analysis
Claims management is the ‘lever’ for MGA profitability in softening market
’Claims is a real area of opportunity if you get it right,’ says chief executive
News
QuestGates hires new head of intelligence for counter fraud services
’Appointing a head of intelligence represents a significant boost to QuestGates’ internal expertise and reflects our continued investment in refining our analytical capability,’ says head of counter fraud services
Webinar
Insurance Times’ latest MGA webinar now available to watch
The webinar digs into the drivers and influences that are shaping the MGA market
News Analysis
Road traffic injuries are changing – how should the industry respond?
Data is revealing that the type of injuries sustained in road traffic accidents – or perhaps the ways people are reporting them – are changing, so what can the industry do to help the claims process stay fair and efficient?
News
Property payouts to cross £6bn for second year running
‘As the final claims are counted for 2025, insurers will be assessing the impact of ongoing weather events on consumer’s premiums,’ says insurance partner
News
Motor insurers paid out £11.9bn in 2025
The ABI say the figures show that motor claims continue to be ’heavily influenced by the complexity of modern vehicles’
News Analysis
TechTalk: The real AI threat to insurance jobs is doing nothing
‘You aren’t going to lose your job to AI, but you are at risk of losing your job to someone else who is using AI,’ says chief solutions officer
News Analysis
Lloyd’s new hurdle principle will ‘set the hares running’ across the London market
‘Everyone will feel the heat in a cascading effect and claims leaders will expect more of their team, their staff, the claims practitioners and the handlers,’ says chief claims officer
News
Ecclesiastical fraud investigations rise 20% as £3m of claims rejected
Claims director says insurer is ‘committed to tackling fraud in the strongest means possible’
News Analysis
Briefing: Brokers could be ‘on thin ice’ where commission sharing is concerned
The ground is shrinking beneath brokers and insurers still involved in the process of shafting leaseholders
Sponsored Content
The replacement vehicle sector needs a shake-up – Europcar
Sponsored content: Leigh Broomhead, head of insurance at Europcar Mobility Group UK, discusses how industry change is needed to target claims costs and customer satisfaction
News
MGA providing modular cover for SMEs launches
’Our service empowers brokers to build truly tailored solutions and ensures clients get support when it matters most,’ says co-founder
News Analysis
Brokers call out ‘devastating impact’ of claims ‘inefficiencies’ on commercial haulage clients
A lack of interim payments and email only communication is having a direct impact on haulage firms’ cash flows, argue commercial brokers – with some demanding changes to ‘one size fits all’ claims processes
News
QuestGates announces new chief executive as part of restructure
’Having been part of the business since its creation, I am thrilled to take on the role of chief executive at such an important and exciting time for the QuestGates group,’ says appointee
News
Fintech partners with Qover to expand travel protection offering
The offering ’helps ensure our customers can maintain their financial resilience should the unexpected happen’, says vice president of product and design
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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