Backchat: July/August 2025
Broker-backed rugby revels, arty education with an insurer, a business’ anniversary outing and some very special awards for Insurance Times editor. What has the insurance industry been up to of late? You heard it here first…
Hiscox UK appoints new trading director for HNW, art and collections
’We have an exciting ambition for our HNW business and I’m looking forward to working with the team and our distribution partners to bring this to life,’ says appointee
Hiscox appoints new chief operating officer for Hiscox Syndicates as leader retires
’Her significant operational experience, including in areas like digital, data and AI, will add great value,’ says chief executive
Hiscox UK enhances technology insurance with explicit AI claims coverage
’While the rapid take-up of AI has created considerable opportunity, it also carries additional risks, so we need to be proactive and clear with customers about whether these risks are covered,’ says head of technology
Hiscox names new chair designate
’He joins us at an exciting moment in the development of Hiscox,’ says chief executive
Who triumphed at the Claims Excellence Awards 2025?
The gala event celebrates ’the companies that have thoughtfully considered and actioned ways to iron out and improve claims processes and impacts,’ says Insurance Times editor
Brokers are ‘logical latecomers’ to AI use as ‘old guard’ believe in certain way of doing tasks
Multiple experts spoke at Insurance Times’ TechTalk Live roundtable, which focused on affirmative cover for artificial intelligence and the myriad impact this technology is having on policies and practices
In Focus: Underwriting is the lifeblood of MGAs, but claims service must not be ignored
’Most MGAs aren’t huge and haven’t really got the infrastructure to manage claims. They’re focused on underwriting, so partnering with TPAs is critical to not having to worry about managing claims,’ says underwriting development manager
Gender pay gaps at UK insurers revealed – the best and worst performers
Insurance Times investigates the gender pay gaps at the biggest insurers listed within its annual Top 50 Insurers report
HNW homes at risk from underinsured wardrobes
’Revaluation should take place every one to two years, or upon major fashion market shifts,’ says head of private clients
Brokers reveal 2025’s best and worst commercial lines insurers
TechTalk: The broker opportunity to fill a cover gap around commercial drone use
Gareth Hemming: Hiscox carrying ‘positive momentum’ on broker sentiment into 2025
In Focus: How should UKGI underwrite emerging technologies like VR gaming and advanced robotics?
In Focus: What role do broker schemes play in supporting affinity and membership groups?
FCA review on rule simplification offers ‘opportunity’ to forge ‘proportionate’ framework – Jon Dye
In Focus: How can HNW insurance policies help manage risks related to high value or risky hobbies?
In Focus: A gap in the HNW market for reputational cover?
Gareth Hemming: Hiscox carrying ‘positive momentum’ on broker sentiment into 2025
’We’re clear on where we want to go in terms of strategy and growth, but we’re going to do it in a way that’s informed by broker feedback and input,’ says specialist insurer’s head of distribution
FCA review on rule simplification offers ‘opportunity’ to forge ‘proportionate’ framework – Jon Dye
The chief executive says Consumer Duty marked ‘a significant regulatory change’ that ‘has involved a good deal of work’ to implement and embed successfully within the insurer’s operations
Jon Dye: Hiscox is third of way through ‘strategy for profitable growth’
UK chief executive flags ‘really good energy’ at the specialist insurer as it targets retail growth ‘between 5% and 15% at the right level of profit’ over four-year strategy duration
Jo Musselle: Hiscox targets ‘new distribution deals’ with brokers as part of ‘omnichannel’ strategy
Market-wide appetite ‘to trade more in a digital way’ sees insurer commit to roll out high net worth proposition on eTrade extranet by year-end, says chief underwriting officer
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