All Issue articles
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InsightIn Focus: E-scooter ‘grey area’ creates fraud potential
Claims figures for e-scooter collisions are trickling in, but the grey area surrounding the categorisation of this vehicle could open the gates to potential fraud
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Insight
Credit hire companies ‘on notice’ that they are in the crosshairs for defendants’ costs
After a road traffic accident-based case heard by Leicester County Court hit headlines this year, law firm partner emphasises that legal ‘rule change is a gift to insurers wanting to fight fraud claims’
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IT Interview
Incoming Hiscox chief exec plans to build on broker relationships and boost digitisation
The current CFO says no ’radical changes’ are on the agenda for 2022, but digitisation will impact how the insurer executes its overarching strategy next year
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Insight
Where next for MCE following Gibraltar shake up?
MCE’s Gibraltar insurance arm is putting business into run-off. What does that mean for the Rushden-based company?
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IT Interview
Charles Manchester: Mum ‘can’t ask for a much bigger, better parent than Gallagher’
MGA chiefs plan to capitalise on ‘period of commonsense underwriting’ to expand their firms’ distribution, using ‘the resources of the Gallagher group to support us’
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Insight
Parametric products will have role to play in closing protection gaps
Broker and insurer collaboration will be vital to create parametric ‘products that will meet the challenges of new risks and rising demand’
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People & Opinion
Using natural language processing to boost underwriters’ productivity – Re:infer
Communications work has become a real burden in underwriting, but insurers can automate a great deal of it with natural language processing, according to Ed Challis, chief executive of Re:infer
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People & Opinion
A turbulent time for repairers - what can the industry expect in the next 12 months?
Matthew Stansfield, operations director of motor engineering at Davies, reflects on the challenges arising for repairer networks as the UK emerges from the Covid-19 pandemic
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Latest News
Backchat November 2021
A spy running late, a spooky Halloween inspired game for brokers and a controversial home insurance advert. What has the insurance industry been up to lately? You heard it here first…
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Insight
Opinion: Competition concerns thwart Top 50 Brokers switch up
Editor Katie Scott reviews some of the predictions around this year’s Top 50 Brokers report, also considering the acquisition that could change the lay of the land next year
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People & Opinion
OIC portal data raises questions – Carpenters Group
The data published by the Motor Insurers’ Bureau (MIB) regarding the first three months of operation on the Official Injury Claim (OIC) portal poses some interesting questions. Carpenters Group director Donna Scully takes a closer look at the potential problems so far
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People & Opinion
Process intelligence is needed to drive better underwriting outcomes – ABBYY
ABBYY’s solution marketing manager for insurance Eileen Potter discusses how automation and artificial intelligence can support better insurance processes and outcomes
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People & Opinion
Open finance has endless possibilities for insurance industry – EXL Service
EXL, a global analytics and digital solutions company, discusses how open finance signals ‘a new spirit of partnership’ between consumers and carriers
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People & Opinion
Supporting brokers following the FCA’s 2022 fair value reform deadline – Close Brothers Premium Finance
Elliott Hayes, Close Brothers Premium Finance’s commercial sales director, explains how the premium finance provider is helping brokers ahead of the FCA’s final deadline for its general insurance pricing reform
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Features
Revealed: Who won at Insurance Times’ Technology and Innovation Awards 2021?
Find out which firms and individuals won at last night’s awards - was it you?
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Insight
Machine learning ‘is part of the answer’ in improving insurance services
MGAs are leading the pack to invest in machine learning, working to ‘deploy it far quicker into their distribution and into their business than insurers will’
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IT Interview
Ian Lloyd: Iprism reflects on ‘strong improvement’ in Insurance Times’ MGA Survey
The MGA has set itself a high bar ’to continue to find new ways to meet and exceed the standard of service that brokers have come to expect’
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Insight
In Focus: How will the increasing price yet declining availability of car parts affect the claims process?
Industry experts discuss how car part avaliability issues are affecting the claims process
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Insight
In Focus: Petrol crisis fuels interest in electric vehicles
The push towards a greener future will see electric vehicles increasingly come into play, but the insurance industry still has more to learn about this mode of transport
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IT Interview
Sam White: Unconscious bias barrier has led to a ‘skewer of male dominance’ in industry
Historically, it has been ‘unbelievably difficult for female founders to get funding’, says top boss
