All Issue articles
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Latest News‘Being prepared is key’ – FSCS’s chief exec Caroline Rainbird on navigating the next financial crisis
The Covid-19 pandemic has seen businesses work in “unprecedented circumstances”, according to the FSCS chief exec. She tells Insurance Times how the pandemic has allowed the firm to think differently
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IT Interview
Customer engagement set to be boosted by greater use of digital and AI, says Ageas claims director
With the Covid-19 pandemic accelerating both customer and staff comfort in using digital communications and processes, insurer and customer engagement is expected to go up a notch in 2021, predicts UK claims boss
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News Analysis
Insurers must ‘adjust reserves accordingly’ as PI ruling will ‘significantly add’ to claims costs
The Swift v Carpenter ruling set the bar for accommodation costs in personal injury cases involving a long life expectancy and low interest rates, but what is the financial domino effect on insurers? Insurance Times takes a closer look
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Latest News
Building back better with simpler insurance products
The Covid-19 pandemic has created the need for an overhaul of insurance, but the industry must make sure that the products it creates in response are fit for purpose
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News Analysis
Brokers demand ‘much better service’ from insurers amid tightened lockdown regime
Against a backdrop of stricter lockdown restrictions, brokers tell Insurance Times that they are unimpressed with insurer service as some have ’attempted to shirk their responsibility’
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Agenda
Opinion: A year to forget for many, while opportunity knocks for others
Insurance Times managing editor Yannick Guerry mulls over how 2020 has panned out, with brokers questioning service standards and reputational gains still up for grabs
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Latest News
Backchat December 2020
Cruising around in a celebrity car, the perfect Christmas present for fans of the Lloyd’s of London lift and what brokers should be doing on the 12th day of Christmas. You heard it here first…
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IT Interview
Rideshur harnesses the power of real-time data for competitive commercial fleet cover
Chief executive tells Insurance Times the company’s journey into a ‘reluctant MGA’
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Features
In Focus: What changes are independent brokers planning to make to their services in 2021?
This year has certainly been a year of change for the insurance industry, thanks to the Covid-19 pandemic, the impending Brexit deadline and regulatory intervention. But how are independent brokers tweaking their service propositions in order to survive and stand out as we enter 2021? Insurance Times asks industry ...
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News Analysis
Revealed: Insurance Times Awards 2020 – winners and reaction
Insurance Times was back again yesterday for the last of its virtual awards ceremonies of 2020 as it celebrated innovation and excellence across general insurance, did you make the cut?
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Latest News
FCA ‘still worried about’ poor behaviour by claims management companies
Industry experts notice a more aggressive approach from CMCs, including cold calling, but the FCA confirms it is looking to stamp out bad habits in this section of the insurance market
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News Analysis
Culture change towards vulnerable customers is here to stay
Insurance Times explores the FCA’s most recent guidance for how insurance firms should treat customers in light of the Covid-19 pandemic and how this can impact vulnerable customers specifically
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IT Interview
Private equity investment set to bring ‘significant firepower’ to Miller
The firm was ‘not going to be able to blossom in the Willis Towers Watson family’ says broker chief executive
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IT Interview
Telematics reaching mainstream ‘tipping point’ — Carrot boss
There has never ‘been a brighter future for telematics’ as the Covid-19 pandemic has ‘focused people’s attention’ says telematics business head
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Latest News
The Big Question December 2020: What challenges and opportunities do you expect for 2021?
At the end of a challenging year that included the FCA test case, the switch to remote working and ongoing problems in classes such as professional indemnity, all against the backdrop of the Covid-19 pandemic, Insurance Times asks the industry what obstacles and opportunities they foresee for the year ...
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Features
What are the most profitable schemes for brokers amid the pandemic recession?
Although commercial combined schemes have brought brokers the most commission between April and September, residential property owners’ cover is declared the ‘biggest earner’ for this period
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Latest News
Blueprint opens door to Lloyd’s for greater broker access
Lloyd’s latest blueprint will set out how the market will deliver on its core aims
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News Analysis
Insurers and brokers braced for fallout as another latent defects insurer collapses
In the aftermath of the Grenfell Tower fire, cladding has been a hot topic, with more and more latent defects insurers falling into administration after struggling to pay claims, Insurance Times investigates the wider impact on insurers and brokers
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IT Interview
In Focus: Independent brokers have ‘a mindset for survival’ – Ethos Broking
Building resilience while navigating the Covid-19 pandemic lies in forging progressive growth supported by the foundations of culture, communications and care, says Ethos Broking’s managing director
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News Analysis
Premiums soar for independent financial advisors’ PI as insurers dwindle
As the UK approaches a pandemic induced recession, advice firms are facing higher premiums as insurers that provide professional indemnity for advisors have significantly reduced after a series of regulatory changes, constraints and historical blunders. Insurance Times investigates what this means for insurers and IFAs – and whether ...
