As broker satisfaction scores fall, MGAs face growing pressure to retain business in a more competitive market
Six MGAs have been awarded the maximum five-star rating for service quality in the Five Star Rating Report: MGA Market 2026/27
‘The MGAA remains laser-focused on ensuring our members have the latest insights into our sector’s rapidly evolving landscape,’ says chief executive
Graeme Trudgill, chief executive at Biba, discusses the broker trade body’s asks for the upcoming budget
Adam Harper, CII executive director for strategy, advocacy and professional standards, explains how AI development will not remove the need for human judgement and expertise
After several years of regulatory scrutiny and a strategic pivot, Wallace explains why Close Brothers Premium Finance is moving from simplification to growth
’We have redefined our culture as a business. It used to be suits and trainers, we now call it suits, trainers and cool tools,’ says group managing director
Having established Countrywide Hearing 14 years ago, the managing director reflects on the ‘clear gap in the market’ that left customers ‘not getting any support from their insurance company’
Adam Harper, CII executive director for strategy, advocacy and professional standards, explains how AI development will not remove the need for human judgement and expertise