Portal aimed at providing brokers and customers better access to the claims process

High net worth insurer Home & Legacy has launched its online portal aimed at improving the claims reporting process.

The portal allows customers and brokers to submit claims at any time, and provides the option to track progress, it said in a release.

In addition, when a claim is submitted by a policyholder, the system will auto-generate an email for the broker to notify them.

It will also allow policyholders and brokers to get access to an out-of-hours loss adjuster and enable them to submit supporting material, such as photos and receipts.

Home & Legacy said it developed the portal in response to strong broker demand.

The insurer was awarded a 4-star rating by brokers in the Insurance Times eTrading report earlier this year

Commenting, Home & Legacy’s head of claims Andrew Reid said: “We listened to broker feedback which demonstrated there is a real appetite to report and track the status of claims online. 

Managing director, Barry O’Neill added: “The launch of our online claims service follows the fantastic success of our e-trading platform, Home & Legacy Online.

”We saw first-hand how much e-trading has improved transactional efficiency; enabling our team of experts to provide an even better service by adding value to complex underwriting decisions.

“Our broker research also found that 40% of brokers were unsure whether insurance providers could be using technology more effectively to handle claims, which shows that there is an opportunity to differentiate ourselves in this area.

”Looking ahead, I am confident Home & Legacy will continue to explore innovation in claims, to enable our handlers to focus on delivering added value which our brokers and customers have come to expect from Home & Legacy”.