The insurer hopes the move will enhance its service for building claims requiring major construction work

RSA Insurance has expanded its home claims team, amounting to a multi-million-pound investment and more than 50 new roles.

The business hopes the move will enhance RSA’s service for building claims requiring major construction work.

As part of the investment, the insurer will be:

  • Expanding its team of internal field-based loss adjusters, including a specialist adjusting team focusing on large losses, which it hopes will allow scope to address a greater number of complex claims in-house.
  • Creating a dedicated specialist team who will handle claims involving water and fire.
  • Delivering an upskilling programme for existing teams, including the recruitment of building surveyors and enhanced training for existing staff, with the aim of improving speed and decision-making.
  • Growing its supply chain team, while working closely with third parties, with the goal of streamlining and strengthening processes.

Karl Helgesen, chief claims officer at RSA, said: “Suffering damage to your home or property can be a very distressing and emotional experience, and enhancing our home claim’s function will mean that we’ll be even better equipped to support customers when they need us most.

“Our commitment to customers is to provide them with an industry-leading service and shorter claim lifecycles to get their home back to normal as soon as possible.”

RSA underwrites home insurance for several different providers across the UK, such as More Than, Nationwide Building Society, Yorkshire Building Society and more.

In 2021, former RSA Group Plc came under new ownership and is now a wholly-owned subsidiary of Intact Financial Corporation.