The online claims service portal will speed up processing, improve customer service, and reduce claims life cycles

Loss adjustor, Sedgwick has announced a new strategic partnership with John Lewis to provide a claims service for the high-street retailer new flexible home insurance product.

The solution was designed to make buying home insurance simpler and more flexible, as the collaboration sets new standards for John Lewis’s customer claims experience.

The new product was also created to accelerate the loss adjustor’s digital claims innovation to improve customer’s claims journey.

Nicola Dryden, UK chief client officer at Sedgwick states that the company are excited to partner with John Lewis as they build a culture of innovation and focus on building solutions that improve customer experience.

“John Lewis recognised the value to be gained from our customer-centric innovation. We’ve reimagined claims from the customer perspective and backed that with technology and leading expertise that will ultimately provide a high level of service for customers,” Dryden said.

It follows John Lewis unveiling a flexible home insurance product earlier this week. 

Improving customer service

John Lewis hopes that home insurance customers will benefit from the end-to-end property claims solution portal. The partnership will speed up the process, as well as reduce additional damage and further loss – especially in escape of water claims.

Ali Berryman, head of financial services at John Lewis added: “We were looking for partners who can support us with innovating and enhancing the service customers receive across all aspects of home insurance.

”The partnership with Sedgwick will allow us to provide a more flexible service and will simplify the claims process for our customers.”

Sedgwick and John Lewis has combined home emergency and home journey claims services to achieve this. 

The loss adjustor’s models were created with its behavioural scientists expertise to help understand customers better and tailor the solution accordingly to each need.