Claims
News
Balancing technology and talent the key to embedding claims automation
The appetite for claims automation is strong, though views on implementation differ between business leaders and claims handlers
News
Allianz reportedly on the hook as M&S cyber claim could hit £100m
The cyber attack on the retailer first came to light last month
News Analysis
Mansion impossible: Temporary HNW housing shortage tests industry agility
‘London boroughs, for example, are facing an emergency situation with soaring costs for temporary accommodation,’ says private clients account executive
News
Biba 2025: Customer education key to fixing public perception of claims management
‘The FCA released a lot of claims data recently and it perhaps gave an unfair picture of what insurers are actually doing in this area,’ says managing director
News Analysis
Briefing: Current risk climate must not push global warming down insurers’ risk agenda
The UK government cannot always put its money where its mouth is, so politicians may lean on the insurance sector to support mitigating more extreme UK weather, dangling the carrot of lower cost claims
News
Backchat: May 2025
Tech business hopes for new fundraising heights, loss adjusters share luxury lunch, news editor has his best day out and springtime collision claims give insurers – and deer – pause for thought. What has the insurance industry been up to of late? You heard it here first…
News Analysis
Music equipment theft under the mic-roscope as claims severity escalates
‘The rise in microphone thefts is becoming prevalent due to the ease of sale on the dark web,’ says director
News
MGA partners with Partners& to enhance claims services
‘We’re setting the standard for how commercial claims are handled,’ chief executive says
News
Ransomware remains most costly type of cyber attack despite claims stabilising
’Ransomware is already back with a vengeance in 2025,’ says global head
Sponsored Content
Avoiding falling short on EV customer expectations – Europcar
James Roberts, head of insurance sales at Europcar, discusses the rise in expectation around replacement vehicles
News
Cyber insurance claims down 20% year-on-year
‘There is clear evidence that increasing cybersecurity maturity is having a positive impact on claims activity,’ says leader
News
Quarterly weather-related claims reach record high
‘With climate change driving more frequent and severe weather, there must be a greater focus on prevention measures,’ says leader
News Analysis
In Focus: What do Trump’s tariffs mean for UK insurance claims?
’We believe that the introduction of tariffs will increase the cost of claims,’ says head of insurance
News Analysis
In Focus: Is the Covid linked business interruption claims backlog still an issue for UKGI?
Five years on from the onset of the Covid-19 pandemic, Insurance Times asks insurance experts whether business interruption claims linked to the lockdowns are still causing challenges for insurers and what the scope of the potential backlog is
News
Motorist’s £1.2m fake injury claim costs him over £100,000
’This case highlights the importance of thorough investigation and the need to hold claimants accountable for fundamentally dishonest claims,’ says head
News
Axa warns of ‘unusually high spike’ in crime at empty commercial premises
’It’s concerning to see a rise in criminal activity at vacant sites, both in terms of the number of premises being targeted and the level of violence involved,’ says director
News
Uptick in vehicle and deer collisions could ramp up springtime motor claims costs – Zurich UK
Insurer records 45% increase in deer vehicle collision claims in April and May since 2019
News
MGA launches new travel product
’Giving insureds the flexibility to choose their limits and coverage gives them the power to design their own product according to their needs,’ says chief executive
News
Lloyd’s broker inks deal to launch new motor trade platform
’This platform reflects our continued investment in digital innovation and broker experience,’ says chief executive
News Analysis
Briefing: Ifed showcases suite of enforcement tools and partnerships in fight against fraud
City of London Police’s Insurance Fraud Enforcement Department has appointed a new detective chief inspector – he explains the unit’s activities in Q1 and how collaboration is already working to stamp out insurance fraud
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