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‘Being prepared is key’ – FSCS chief executive Caroline Rainbird on navigating the next financial crisis- Supreme Court decision is a ‘financial vaccine’ for struggling businesses
- Customer engagement set to be boosted by greater use of digital and AI, says Ageas claims director
- Bollington buy will ‘supercharge’ Gallagher as UK regional powerhouse
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Claims News
Service to measure cyber ‘human error’ risk
The Workforce Cyber Culture Assessment assesses people risk and the impact of business culture in a cyber context
Supreme Court BI ruling has produced ‘wordings lottery’ – Mactavish
The firm’s chief executive further believes that ‘the relationship between brokers and insurers requires robust and immediate regulatory action’
Better technology in cars will not cause blanket claims inflation – Ageas
As more sophisticated technology becomes commonplace in cars, the cost of repair will fall in the long-term, predicts the insurer’s claims director
Insurers must act quickly to compensate customers and rebuild trust says Insurtech UK
Insurers will need to rebuild trust with customers following the Supreme Court ruling, but the pandemic has also highlighted the need for digitalisation
Supreme Court judgment brings clarity to a highly complex matter – Biba and ABI
Although Biba backs the appeal ruling, more clarity is still needed within the industry
Supreme Court dismisses insurers’ appeals in BI test case ruling
Around 370,000 policyholders are expected to be impacted from the judgment
Car insurance premiums fall 6% amid lockdown - Confused.com
Fewer journies and consequently claims saw premiums decline significantly last year
Aviation sector should expect Covid impact on EL claims and hull policies – Weightmans
Legal expert outlines the claims exposures insurers in the aviation and aerospace market should expect to see this year
Woodgate and Clark buys Manchester-based loss adjuster
MP urges FCA to investigate British Gas over fears home insurance customers won’t receive cover
MoneySuperMarket reveals top burglary claims hotspots amid pandemic
FCA is ‘front and centre’ of BI debate due to ‘interventionist approach’ – Weightmans
Trust in travel insurers drops due to Covid-19 pandemic
Care homes reject new patients due to ‘insurance dilemma’
LiP portal delay is ‘rare bit of good news’ say insurers
Government pushes back LiP portal roll out to May 2021
Irish insurer offers partial premium refunds to some pub owners over BI confusion
Car insurance premiums on the rise after 2020 dip – MoneySuperMarket
Opportunity around green parts is ‘too big to miss’ says Ageas UK claims director
Ecclesiastical recommends preventative measures after gang sentenced for church metal thefts worth £2m
LexisNexis Risk Solutions launches email address validation tool to combat application fraud
Engagement in the FCA’s BI court process ‘a good thing for the industry’ says Ageas claims boss
Criminals cash in on lockdown puppy surge but insurance does not cover ransom
Quarter of a billion worth of claimant damages stuck in litigation process – Zurich
New Dawn Risk warns of pressures on commercial SME buyers and newer products
Claims Analysis
Businesses set to shun D&O cover due to sky-high premiums
As the coronavirus pandemic puts directors’ and officers’ premiums into overdrive, Insurance Times takes a look at potential claims risks and trends in this section of the market
Supreme Court BI ruling acts as ‘rude awakening’ for insurers
The ruling following the test case appeal at the Supreme Court will see insurers pay claims to businesses, as well as review policy wordings - but how have insurers reacted to the decision?
Supreme Court decision is a ‘financial vaccine’ for struggling businesses
However, insurance premiums are likely to increase as ‘insurers seek to recoup some of their losses’
Customer engagement set to be boosted by greater use of digital and AI, says Ageas claims director
With the Covid-19 pandemic accelerating both customer and staff comfort in using digital communications and processes, insurer and customer engagement is expected to go up a notch in 2021, predicts UK claims boss
