AI

TechTalk: When AI becomes the front door to insurance, who decides what's inside?

2026-10-05T07:00:00+01:00By

As AI platforms become a new route into insurance, the industry faces a critical question – when a chatbot recommends a policy, can customers tell where information ends, advice begins and commercial influence starts?

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cost of AI risk, losing money to AI

‘Where does the money flow’ – AI insurance recommendations face trust test

2026-09-29T09:47:00+01:00By

‘Sadly, these organisations are all commercial entities. They will recommend the product that’s paying them the most money, I fear,’ says global head

Aviva

Aviva rolls out AI underwriting tool for income protection

2026-09-30T12:00:00+01:00By

’By extending AI summarisation to income protection, we’re continuing our commitment to making protection insurance faster, simpler and more accessible,’ says chief underwriting officer

Mike Edgeley 2 hi-res

Briefing: Are the financial markets finally coming to their senses?

2026-10-01T08:00:00+01:00By

Mike Edgeley, group chief executive at Clear Group, explores whether the market’s understanding of the value of AI is starting to bear fruit – and what that means for the importance of human connection in an increasingly tech-focused insurance sector

Sharon Brown, Peia

Briefing: When more care is possible, what care is right?

2026-09-30T08:00:00+01:00By

Sharon Brown, founder and chief executive at the Pet and Equine Insurance Association (Peia), questions whether the insurance sector’s approach to increasing limits has become part of the problem