eTrading
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IT Awards 2024
Insurance Times Awards 2024: Zurich Insurance delivers 70% improvement in service levels to brokers
Nikki Lidster, head of SME and trading at Zurich Insurance, talks about the firm’s entry for the Excellence in Professional Development – Broker/Insurer/MGA award
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IT Awards 2024
Insurance Times Awards 2024: Digital Broker of the Year finalists announced
Five firms are competing to win the Digital Broker of the Year award at this year’s Insurance Times Awards
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IT Awards 2024
Insurance Times Awards 2024: Compare My Insurance harnessing 'technology and experience'
Mark Thomas, chief executive at Compare My Insurance, discusses the firm’s reasons for entering the Digital Broker of the Year category
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News Analysis
In Focus: Are software houses the future of eTrading?
RSA director notes there is a ’clear market demand for the job software houses do’
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IT Interview
Jon Dye: Hiscox is third of way through ‘strategy for profitable growth’
UK chief executive flags ‘really good energy’ at the specialist insurer as it targets retail growth ‘between 5% and 15% at the right level of profit’ over four-year strategy duration
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IT Interview
Ben Legg: Open GI homing in on ‘North Star’ of empowering brokers to write better business
’We see our role in the market to empower our brokers to write more and better quality business, as well as improving the lives of anyone using insurance products,’ says chief product officer
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IT Interview
Wayne Jefferson: ‘ETrading will ultimately become more complex’
’We don’t want unwieldy question sets that become way too complicated for a customer and put them off eTrading,’ says head of eTrading
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IT Interview
Theo Duchen: ‘More work to do’ around eTrading complex insurance products
’Complex [risks are] not that easy to compare. [They often have] terms and conditions which need quite a lot of interpretation,’ says co-chief executive
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IT Interview
Jo Musselle: Hiscox targets ‘new distribution deals’ with brokers as part of ‘omnichannel’ strategy
Market-wide appetite ‘to trade more in a digital way’ sees insurer commit to roll out high net worth proposition on eTrade extranet by year-end, says chief underwriting officer
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News
Acturis details plans following private equity acquisition of majority stake
’We are at the coalface and in a good position to shape and lead the charge’ on eTrading, says chief executive
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News
Pancentric Digital extends deadline for MGA initiative
’Our focus is on making effective digitisation accessible to as many as possible, driving growth, increasing efficiency and improving margins,’ says founder and director
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News
More brokers favouring live chat over phone calls for eTrade queries
’We are definitely seeing the shift in terms of brokers enjoying the live chat experience,’ says head of SME trading
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Webinar
Watch: Navigating Excellence – A deep dive into the 2024 eTrading Report results
In the discussion, the expert panel joined deputy editor Yiannis Kotoulas to examine what makes for excellent eTrading performance – what works best, how to create eTrading excellence, the things brokers are looking for and more.
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News
High Five: Catch up on the biggest stories this week
Insurance Times rounds up the biggest stories from this week
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News
PPL improves service during half-year renewals
’We can now turn our attention, as we had hoped to do all along, to building out a wider ecosystem of trading tools,’’ says chief operating officer
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News
Aviva refuses to be complacent on eTrading service following record report result
The insurer believes that its eTrading evolution is ‘not a one and done’ project, which is why it boasts the highest five star score from broker partner research for the sixth consecutive year
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News Analysis
What are the key findings from 2024’s Five Star Rating Report: eTrading?
Simon Bloomfield, head of Imarket at Polaris, shares his key takeaways from Insurance Times’ 2024 eTrading report
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News Analysis
Zurich UK promises brokers direct interaction with underwriters rather than ‘a robot’
Head of SME trading says insurer’s ’SME underwriters are empowered to make underwriting decisions in the moment’
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News
Revealed: Tech and Innovation Awards finalists 2024
The finalist shortlist for Insurance Times’ Tech and Innovation Awards 2024 is in, have you made the cut?
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News Analysis
eTrading forms a ‘totally critical’ part of RSA’s market ambitions
’This is really the start of our journey. We’ve now got a solid foundation to really kick on from and improve,’ says commercial lines director